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Towhead Plumbing & Drain
Towhead Plumbing & Drain

Towhead Plumbing & Drain

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Offers remote services
Discounts available
Offers remote services
Discounts available
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Introduction: Where Quality and Character meet. We're proud to introduce a company where honesty, great value and skill still matter. A face to face approach is the best way to not only do meaningful business but it allows an opportunity to provide the most accurate estimate for repair. At the very least we should start out with a phone call. Please feel free to call me directly at the number listed to discuss your plumbing wants and needs. You will be relieved when our clean and skillful technicians arrive on time and prepared to handle any of your plumbing needs. Upfront pricing allows you to relax knowing there won't be any surprises when it's time to pay the bill. Customers receive notifications when the technician is on the way, when the job starts and finishes! Convenient online payments and receipts make it easier than ever to get on with your day.
Overview

Hired 74 times

Serves Alexis, NC

4 employees

4 years in business

Payment methods

Cash, Check, Credit card, Google Pay, Samsung Pay, Venmo, Zelle

Social media

Facebook, Twitter

Top pro status

Top Pros are among the highest-rated, most popular professionals on Thumbtack.

Jul - Dec

Jan - Jun

This pro indicated that they reviewed CDC safety guidelines for COVID-19 and pledged to do the following:

Maintain 6 feet of distance from customers

Wear masks during the job

Wear gloves during the job

Disinfect surfaces touched during the job

Photos and Videos

41 photos

Reviews

Customers rated this pro highly for professionalism, work quality, and responsiveness.

Excellent 4.9

71 reviews

5
96%
4
0%
3
0%
2
3%
1
1%

Read reviews that mention:


Clay T.

Toilet Installation or Replacement

Towhead did a great job. Worked with us through thumbtack promptly and another project the following week. Dedicated, professional, and friendly.
Dec 5, 2020
·
Verified
Kimberly W.

Shower and Bathtub Repair

Chad did a great job even though the part he needed was at a specialty store and had to come back on Saturday to finish the job!
Jan 19, 2020
·
Verified
Lisa K.

Toilet Repair

He was on time. He quickly assessed the problem and gave me a couple of options to fix the toilet. I decided to replace the toilet. Two days later, he was at the house replacing the toilet. Did a great job!
Dec 8, 2018
·
Verified
Brittany R.

Toilet Installation or Replacement

Chad installed three toilets and a garbage disposal for us. He worked very quietly, we hardly knew he was there! He did a great job and went above and beyond to answer all my questions. He also removed & disposed of our old toilets and old garbage disposal for us! Thank you for all your help Chad! We will definitely be having you back when we renovate the rest of the bathrooms!
Jun 1, 2018
·
Verified
Brittany R.

Garbage Disposal Installation

Chad installed three toilets and a garbage disposal for us. He worked very quietly, we hardly knew he was there! He did a great job and went above and beyond to answer all my questions. He also removed & disposed of our old toilets and old garbage disposal for us! Thank you for all your help Chad! We will definitely be having you back when we renovate the rest of the bathrooms!
Jun 1, 2018
·
Verified

FAQs

  • What should the customer know about your pricing (e.g., discounts, fees)?

    You will be pleased that all of our prices are flat rates. No matter how long the service call takes, you will pay the same price. No surprises. Sometimes a diagnostic fee is required if the diagnosis requires any extensive labor. This is rare and you will be notified prior to our arrival. Military and Senior citizens discounts where applicable.

  • What is your typical process for working with a new customer?

    You will receive an estimate from us and then we will initiate a phone call to gain the best possible description of the problem and to ensure we're on the same page. Several dates and times will be offered and you'll be scheduled during our first call. Upon arrival the job will be inspected prior to work to confirm both the problem and the cost. The estimate will be written up and you will be able to authorize the work with a signature. Upon completion of the work, your technician will show you the repairs or installation and explain any necessary information. If satisfied with the work, your technician will accept payment and leave you with a receipt.

  • What education and/or training do you have that relates to your work?

    22 years of personal experience in plumbing repair, plumbing installation and years of technical training combined with with 5 years of training technicians will provide you with a wide range of skill sets and perspectives.

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