FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Please note that we only provide complete onsite evaluations and cannot provide free estimates or over the phone consultations. We do this to ensure we can give you a straightforward, all-inclusive price that covers everything needed. If you decide not to proceed with the work on the same day, no worries! We'll leave you with a written estimate for your reference. We're also happy to complete any work on the same day as your appointment.
- What is your typical process for working with a new customer?
Our process for working with new customers is designed to be clear, convenient, and thorough. First, we book your appointment within a 3-hour window that you select and send a confirmation via text and email. On the day of the appointment, you'll receive a notification with a GPS tracker link for our technician, so you know how far away they are. We begin with a detailed discussion of your project to fully understand your needs, followed by a system check to prevent any surprises. Then, we'll provide a straightforward, all-inclusive price with multiple options if possible. Once you approve, we'll complete the work the same day if you like, or schedule it for another day if you prefer. While doing the work, we ensure your home is protected from dirt and debris. After a thorough cleanup, we'll collect payment and email you a paid invoice outlining what we did, along with our 5-year warranty and 15-year warranty for services and panels.
- What education and/or training do you have that relates to your work?
We are a fully licensed and insured electrical service company. All of our technicians are background-checked and go through ongoing weekly training to keep our skills sharp.