Mason's Computer Repair & Web Design, Inc.

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About

Mason's Computer Repair & Web Design can take care of all your computer and networking needs. We sell new and used desktops and laptops. We also can create a customized web site for your business, with all the features you need. Our clients love our web design software because it is designed to allow you make your own changes. We also do church audio and visual installations. Now also installing Home and Business Security Systems with the state of the art cameras and dvr systems. Call or text for a quote on any of these services we offer.

Overview

Hired 4 times

2 employees

23 years in business

Business hours

This pro hasn't listed their business hours.

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Services offered

Industry

Sales & marketing

Healthcare

Technology / IT

Manufacturing

Business size

Small (fewer than 10 employees)

Medium (10-50 employees)

Large (more than 50 employees)

Business stage

Startup (less than 2 years)

Mid-stage (2-5 years)

Established (5 years and more)

Projects and media

Reviews

3.0

2 reviews

5

50%

4

0%

3

0%

2

0%

1

50%

Linda B.

Aug 8, 2012

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Hired on Thumbtack

Computer Repair

Elizabeth D.

Apr 20, 2016

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Hired on Thumbtack

My Mother asked Jay Mason to help her with 5 tasks while he was at her home working on an estimate to install an outdoor video surveillance system for us. The 5 tasks were (1) transfer the entire content of an iPad 2 to a new iPad Air, (2) reset and set-up the iPad 2 for a new user, (3) delete cookies and de-frag a laptop, (4) add a splitter to a shared phone/fax line, and (5) connect a HDTV antenna via a HTMI cable to a TV and scan to receive TV stations. Jay completed the first 4 tasks. Jay was unsuccessful at connecting the HDTV antenna to receive any TV stations. Jay sent me an invoice for $854.00 for his 8 hours of labor (8 hrs x $100/hr plus tax) for all five tasks. I cannot believe that it took him 8 hours to complete the 4 tasks and unsuccessfully complete the 5th task. When I questioned Jay about the amount of time, i.e., 8 hours, he expended for the simple tasks, he told me that is how long it took him to do those tasks and the $854.00 is his invoice for his time. Note that during this week it took me less than 15 minutes to connect the HDTV antenna to the TV and scan to receive 30 TV stations including WRAL HD (Raleigh station) to our TV located 80 miles away. I have no problem paying a labor rate of $100/hour. I do have a problem paying an IT specialist for 8 hours to do simple tasks that should have taken 4 hours. Jay Mason is a very nice and friendly man, but he is either very slow or he is not a talented IT specialist. If Jay did not know how to connect a HDTV antenna and scan to receive TV stations, he should have said so and not wasted his time and charged us for his wasted time for a task he could not do. I paid Jay the full $854.00, but I will NOT hire him again.

Mason's Computer Repair & Web Design, Inc.'s reply

We are sorry that your experience did not go as expected. We still appreciate your business and wish you well.

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