FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I charge a standard service call fee of $65 that covers my time to diagnose the issue and provide a repair estimate. If you approve the repair, that fee is applied toward the total cost . My labor rate is 90$/h. Pricing is transparent. I don’t add hidden charges. I also offer fair, flat-rate pricing for common appliance issues, so customers know what to expect upfront. I also offer special discounts for elderly and handicapped customers. In those cases, I only charge enough to cover my expenses. It’s important to me that essential appliances are safe and working for everyone.
- What is your typical process for working with a new customer?
First, I listen carefully to the customer’s description of the problem and ask any clarifying questions. Then I schedule a convenient time for the visit. On site, I perform a full diagnostic, explain the issue in plain terms, and provide repair options. Once approved, I complete the repair efficiently and always test the appliance to ensure it’s working correctly.
- What education and/or training do you have that relates to your work?
my professional background is in automation and control engineering. In that role, I’ve spent years troubleshooting electrical systems, sensors, motors, and control panels. The same diagnostic skills I use on industrial equipment apply directly to home appliances, identifying electrical faults, repairing wiring issues, and restoring systems.