FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
10% off labor for NEW customers. Customers who hire us more than one time for repairs or installations, receive this discount (not after diagnostic services). Same-day service: We can offer you the convenience of same-day service availability, ensuring that your HVAC or appliance issues are addressed promptly. With our commitment to quick response times, you can minimize inconvenience and downtime, allowing you to get back to your routine without delay. $25 off for veterans/seniors : Experience our commitment to quality and savings as we address your HVAC and appliance needs promptly and affordably. Let us show you why our service is the right choice for you. 5% off for referrals: Refer a friend and enjoy a special discount of 5% off your next service. Share the quality and savings you've experienced with us and let us continue to exceed your expectations with every referral. It's our way of saying thank you for spreading the word about our exceptional service.
- What is your typical process for working with a new customer?
To schedule an appointment with a new customer we ask for the customer's service address, email, phone number, and full name. After a diagnostic of a system or a free estimation service, we provide customers with our estimates (usually within the same day).
- What education and/or training do you have that relates to your work?
Our company is fully licensed, bonded, and insured, ensuring the highest standards of professionalism and safety. Our technicians have the following qualifications: Certifications: All our technicians are EPA and OSHA certified. NATE Training: Most of our technicians have completed NATE (North American Technician Excellence) training, ensuring top-tier HVAC expertise. Ongoing Training: We regularly participate in training sessions provided by our vendors and suppliers, including Mitsubishi, Daikin, Carrier, Tesla, Enphase, and others.