FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
All diagnostics are $89.00+tax. Bi-annual maintenance is $199.00+tax/system per year. One time Tune up for Heat or AC is $149.00/system All equipment replacement quotes are provided free of charge to the customer but do not include a diagnostic of equipment. In the event that Epps HVAC Company performs a paid $89.00 diagnostic on equipment that is subsequently replaced by Epps HVAC Company within 30 days of the diagnostic, the $89.00 diagnostic fee is automatically credited towards the equipment replacement. Epps HVAC Company repair pricing are flat rate, per job pricing. Flat rate pricing protects the customer from an inflated bill at the end of a job because the job took longer than originally expected. The flat rates are based on national averages for time to complete each task with a set hourly rate. All pricing is provided up front, for customer approval, prior to performing any work to your equipment. There is a 3.5% fee on all credit cards charged by the company who processes the payments for Epps HVAC Company. None of this fee is retained by Epps HVAC Company. This credit card processing fee can be avoided by paying with cash, check or Zelle. We do offer financing on replacements through JB Financing, however, these are unsecured loans which causes slightly higher interest rates than conventional bank secured loans. There are always coupons available on the website. These coupons change every 3-4 months and coupons are only valid while they are posted on the website. There are special discounts given year round to our maintenance contract clients. There are a VERY LIMITED number of Maintenance Contract Client spots available as we want to make sure we can get to everyone in a timely manner.
- What is your typical process for working with a new customer?
1) Talk with customer via phone to find out what their needs are and make sure we can help meet these needs for them. 2) If we can help the customer, I will get the customer information at that time (Address, email or phone number depending on how we have been communicating up to that point) 3) Set the appropriate appointment to meet with the customer at their home or business 4) During the appointment, review the customer needs with the customer on site to get visual or further explanations as needed, examine the needs via a diagnostic or replacement questionnaire completed by Epps HVAC Company 5) Review findings with the customer to ensure we have provided solutions for each issue the customer has had 6) Provide the customer with repair or replacement quotes 7) Open the floor for discussion or any questions the customer may have
- What education and/or training do you have that relates to your work?
I have an Associate Degree from CPCC in Heating and Air Conditioning Technologies. I attend continuing education classes by Trane, Lennox, Carrier, Goodman and Rheem for all new products coming out related to HVAC and Indoor Air Quality. As an Elite Dealer for International Comfort Products (ICP) & AirQuest brands, I am required to do a minimum of 12 hours of dealer classes provided by ICP/AirQuest every year as part of the requirement to maintain Elite Dealer status. At my previous HVAC outfit in Matthew’s, as the Service Field Manager, the majority of my job was to develop and teach large/small group training classes to our technicians. I was also responsible for field training technicians during site visits for more difficult troubleshooting issues