Horne HVAC Charlotte

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About

Since 1983, Horne has been Charlotte’s leading home comfort provider, delivering extensive services. With over 40 years of proud family ownership, we continue to be your trusted and neighborly HVAC advisors.

Overview

Hired 3 times

Background checked

55 employees

43 years in business

Business hours

This pro hasn't listed their business hours.

Payment methods

This pro accepts payments via Cash, Check, and Credit card.

Social media

Facebook

Services offered

Work needed

Install new A/C units

Replace existing A/C units

Remove old A/C units

Install ducts and vents

System type

Split system

Packaged system

Other

Building height

Single-level

Two-story

Three-story

Projects and media

Reviews

Excellent 4.9

91 reviews

5

97%

4

0%

3

2%

2

0%

1

1%

Read reviews that mention:

Brenda C.

Sep 30, 2025

•

From Google

Horne HVAC Charlotte's reply

Daniel M.

Sep 26, 2025

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From Google

Tony was fantastic. I dont know anything about AC units but he explained everything to me that made sense, found the issues quickly, and was able to get our equipment fixed in a timely manner. A+ service and he was really nice.

Horne HVAC Charlotte's reply

Thanks for letting us know you had a great experience with Tony. We're so glad he helped you understand everything that was going on with your unit. We are grateful for your business and the trust you place in us as your HVAC company. Thank you for the kind words and 5-star rating.

Mark F.

Oct 7, 2025

•

From Google

Chad Moore did an outstanding job of service maintenance on my HVAC system! Very professional, friendly, knowledgeable, efficient, and trustworthy. He performed the various maintenance tasks and showed me his report, which included all the items he checked, with an accompanying photo of each and an easy-to-read indicator of whether the item passed inspection. The best report of its kind I have seen. After performing the maintenance checks, Chad spent time to discuss all my questions and concerns. He was patient and took the time needed to answer all my questions. In the past, I have had three other local companies perform seasonal HVAC service maintenance on my unit, and in my opinion, Chad Moore from Horne HVAC Charlotte is the most trustworthy and does the best job. Thank you!

Horne HVAC Charlotte's reply

Thanks so much for this awesome review! We love knowing Chad did a great job for you. We appreciate your business and the 5-star rating.

Pamela T.

Sep 20, 2025

•

From Google

Theo and Nick did an outstanding job installing our new HVAC system. The entire process took about four hours, and they were incredibly professional, courteous, and efficient throughout. They took the time to explain what they were doing, answered all my questions, and made sure everything was working perfectly before they left.What really impressed me was how clean they left the spaceevery bit of debris was cleared away! Their attention to detail and respect for our home did not go unnoticed.

Horne HVAC Charlotte's reply

Thanks for letting us know you had a great experience with Theo and Nick completing your installation. We're grateful for your business and the 5 stars.

Cindy N.

Sep 20, 2025

•

From Google

My mother had a membership with Horne for many years, and when she passed away, I (as her daughter) helped get her home organized and ready to sell. When I notified Horne that there would be changes to her account, I spoke with a wonderfully friendly woman name Lona.In the grieving process, there is so much to do that you can't really prepare for and you just have to figure it out along the way. The people who are especially kind during this time are memorable. Lona is one of those people for me; she was supportive and personable. She was helpful when I needed information on Mom's furnace and AC systems, and she was patient when I had questions.In fact, because of Mom's membership with Horne, her home systems were in great shape and we had years of maintenance records and detailed system info to present to the buyers when Mom's house went on the market. All in all, my experience with Horne and especially Lona showed me how a business relationship should be - there were no automated calls, no missed appts, no fuzzy maintenance records - everything was in pristine condition and Lona was the bright light in it all. Many thanks!

Horne HVAC Charlotte's reply

Thanks so much for these kind words. We're glad we were able to help you, and we appreciate the outstanding review.

Credentials

Background Check

Nia Danner

FAQs

What is your typical process for working with a new customer?
Our first priorities are to access the equipment in the home for any concerns or needs, the homeowner's comfort needs, and what is the best solution for them. Our in-house Call-Center will schedule a visit with one of our experienced technicians to come out and inspect your system and review everything in order to find the best solution for you.
What education and/or training do you have that relates to your work?
We have a dedicated training team that focuses on a combination hands on and classroom training. Our new team members are given all the tools they need to practice and develop their skills. We have dedicated conversational skill training onsite, offsite, and virtually throughout the year. All team members have regular team meetings and training sessions for review and upskill opportunities.
How did you get started doing this type of work?
Horne Heating and Air Conditioning was founded in 1983 by Jimmy Horne with the goal to deliver top quality service for an essential need in our community. Our customers' comfort is our top priority and we strive every day to deliver the best experience possible.

Horne HVAC Charlotte

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