What should the customer know about your pricing (e.g., discounts, fees)?
I have base prices for certain commonly done projects. Repairs needed are estimated and added to the base price
What education and/or training do you have that relates to your work?
I was trained at Bathcrest's home office when we bought the franchise. Through newsletters and periodic dealer conventions we were kept up to speed on new processes and procedures
How did you get started doing this type of work?
When I got out of the Marines my father and I looked for a business where we thought our attention to detail would serve us well. Bathcrest was that opportunity.
What types of customers have you worked with?
The most common jobs we do are regular porcelain repair and refinish jobs.
What advice would you give a customer looking to hire a provider in your area of work?
Price is not the benchmark you should go on and online quotes are just guesses if they have not seen the work to be done. All estimates should be done on site.
What questions should customers think through before talking to professionals about their project?
I am not the cheapest bidder. There are plenty who will come in and do a quick out the door job. The value and quality of what I do is reflected in my price and my price is reflective of the time I will spend doing the work and cleaning up after myself.