FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer transparent, upfront pricing with no hidden fees. New customers pay just a $29 trip charge, which is applied toward the service if work is completed. Estimates are provided before any work begins.
- What is your typical process for working with a new customer?
Our process for working with a new customer starts with a simple phone call or online inquiry. We schedule a convenient time for an on-site visit to assess the issue. We provide an upfront, fixed price for any necessary work, with no surprises. Once approved, we complete the job efficiently, ensuring your satisfaction. We also offer a $29 trip charge for new customers, which goes toward the service cost.
- What education and/or training do you have that relates to your work?
I have over 20 years of hands-on experience in the plumbing industry, with specialized training in Rinnai tankless water heaters, well certification, and water filtration systems. I stay up-to-date on the latest industry practices and technologies to ensure the highest quality service. My background allows me to tackle a variety of plumbing issues with expertise, from residential repairs to advanced water systems.