FAQs
- What is your typical process for working with a new customer?
The most important first step before working with a new client is to get a signed contract or engagement letter, which legally defines the scope, responsibilities, and payment terms, protecting both parties and establishing a clear understanding for the project.
- What questions should customers think through before talking to professionals about their project?
The customer should have the following list to ask all contractors: 1) Are you licensed? (depending on state you live in) 2) Are you insured or bonded? (General liability etc.) 3) References from previous customers that you can either talk with or see the work in person 4) Check the Better Business in your area. Sometimes the contractor will have complaints/compliments. If complaints READ THEM!!!! 5) Ask about budgets from previous jobs: i.e. met or went over budget? Why?