FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is 100% based on how much space the removed items take up in our trucks. It is all-inclusive; no hidden or additional fees for labor, disposal, etc. By hiring our company and submitting payment upon job completion, you are agreeing to our no refund policy. For all booked jobs, we have a 24 hour cancellation policy. If a booked job is not cancelled at least 24 hours prior to the appointment date/time, the customer will be subject to a $100 cancellation fee plus any booking fees (if applicable). If a pickup appointment is booked and the true purpose of this booking is simply for a quote, we reserve the right to charge a booking fee. We offer volume discounts, so the more junk we remove, the more of a discount we can apply. We also run seasonal and/or monthly promotions, so call today for details.
- What is your typical process for working with a new customer?
We first like to obtain details on what types of items need to be removed and the approximate quantity. We prefer to speak directly on the phone but can relay info via text or email easily. If easier, we also offer free, on-site estimates. Once we get details and can provide the estimate, we can schedule the pickup/removal either same day or next day (or whatever is best for you).
- What education and/or training do you have that relates to your work?
While I officially opened this company at the beginning of 2021, we have been doing this for a few years now. Our team is dedicated, professional, and has a passion for what we do. Nobody likes a clean, organized, clutter-free home or work space more than us!