FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Pricing is Flat Rate pricing, Price for a repair can range from $95 to $2,800 depending on the issue and includes Labor, part procurement, materials, and business overhead (insurance, gas, vehicle, phone, internet, CRM software, etc) Cost of doing business. We all have it, but I try to keep mine minimal. 15% discounts For vets, 1st responders, and seniors 65 and up.
- What is your typical process for working with a new customer?
Getting info such as name address email phone number and issue. Entering that customer into my CRM system for future ease of scheduling and contacting. All work history, orders, and invoices are saved for future reference.
- What education and/or training do you have that relates to your work?
2 years HVAC/R Tech school training and 20 years experience in residential service.