FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is straightforward, honest, and based on the scope of each project. We provide clear, written estimates before any work begins—no hidden fees or surprise charges. Every job is different, so we tailor our pricing to the specific needs of your home or business. We also offer competitive rates and may provide discounts for repeat customers, referrals, and larger projects. Our goal is to deliver dependable plumbing solutions at a fair price, backed by quality workmanship you can trust.
- What is your typical process for working with a new customer?
When working with a new customer, we start by listening carefully to understand your plumbing needs and concerns. We then schedule a convenient time for an on-site visit to assess the issue or project in person. After a thorough evaluation, we provide a clear, detailed estimate outlining the scope of work, materials, and timeline. Once approved, our licensed technicians get to work—completing the job efficiently, safely, and to the highest standard of quality. Throughout the process, we keep you informed every step of the way to ensure your complete satisfaction.
- What education and/or training do you have that relates to your work?
Our team is made up of licensed and professionally trained plumbers with years of hands-on experience in both residential and commercial plumbing systems. Each technician has completed the required state certifications, apprenticeship programs, and ongoing training to stay up to date with the latest plumbing codes, safety standards, and installation techniques. We take education seriously—because quality workmanship starts with knowledge, skill, and a commitment to doing the job right the first time.