FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is straightforward and competitive, with no hidden fees. We provide clear, upfront estimates before starting any work. We also offer seasonal specials, maintenance plan discounts, and occasional promotions to help customers save on repairs, installations, and routine service.
- What is your typical process for working with a new customer?
We start by listening to the customer’s needs and gathering all relevant details about the project or service request. Then, we schedule an in-home or on-site visit to assess the situation and provide a clear recommendation with a written estimate. Once approved, we complete the work with professionalism and attention to detail, followed by a quality check to ensure everything meets our high standards.
- What education and/or training do you have that relates to your work?
Our technicians are fully licensed and certified in HVAC installation, repair, and maintenance. They undergo ongoing training to stay current on the latest technology, energy efficiency standards, and safety protocols. We are also knowledgeable about local building codes and manufacturer requirements.