FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I do charge a competitive hourly rate for labor and repairs, this is separate from the cost for parts if parts are needed. I charge a flat rate for a diagnostic if one is requested and will offer a quote for repairs. If the service is completed with me I deduct a portion of the diagnostic fee from the total repair. I also offer a flat fee for virus software installation and a thorough and complete PC maintenance and tune up job. The price varies on the cost of laptop sales based on the type of laptop that is ordered.
- What is your typical process for working with a new customer?
Upon introducing myself I ask a series of questions to gather a history of events leading up to the issue. This can sometimes reveal the root cause of the problem. I then explain the necessary steps I will need to take to continue in order to resolve their issue. If there are options available I relay those as well. I explain what could be the cause and if applicable how to avoid it in the future. Upon completion I advise them and follow through with a follow up call a few days later.
- What education and/or training do you have that relates to your work?
My field of study in college was Computer Information Systems, a BS in CIS and minor in network administration. I have 20 years of hands on experience in the IT support industry. I have also completed independent study in various related areas as it applies to my work.