Synergy Technical & Computer Solutions

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Introduction: My services stand out because I hold myself to the highest levels of professional and ethical conduct. I believe that every customer and situation is unique and deserves economical, courteous, professional, speedy and thorough service. My clients are never just a dollar sign to me but individuals who deserve the best resolutions and service. I am available 7 days a week either in person and/or remotely and never take the easy way out but strive to meet my clients highest expectations. I explain the entire process in a manner that my clients can understand; so they are clear with exactly what the problem is, and the resolutions available to them. I look out for my clients best interest and what is most cost effective for them. My service stands out because I care. I have served individuals and businesses in a full service IT and technical support capacity for 27 years. I love what I do and it shows in the services I provide and perform. I enjoy PC repair, upgrades, sales, virus and malware removales, networking and so much more. I live and breath computers and it is all I want to do, if I were ever unable to work in this industry I'm not sure what I would do. There is nothing more enjoyable then working in a field you enjoy. I enjoy being able to resolve technical issues for my clients, and offer the highest levels of customer service. Being a problem solver is something that I enjoy completely. Continuous research and study to stay abreast of the latest technology brings me joy as well. I enjoy every aspect of my work and it is because of this that I invest so much time and study into my field of work.

Overview

Hired 5 times

Background checked

5 employees

27 years in business

Payment methods

Credit card, Google Pay, PayPal, Venmo, Zelle

This pro indicated that they reviewed CDC safety guidelines for COVID-19 and pledged to do the following:

Maintain 6 feet of distance from customers

Wear masks during the job

Disinfect surfaces touched during the job

Reviews

Customers rated this pro highly for professionalism, responsiveness, and work quality.

Exceptional 5.0

10 reviews

100%

Read reviews that mention:

Michael W.

Feb 26, 2022

Hired on Thumbtack

Knowledgeable, professional, actually replies back when you have an issue, unlike MS or....let's not go there. This is where I go for computer tech issues from now on. Thank you Synergy

Details: PC • Laptop • Troubleshooting needed to determine issue • Remotely (phone or internet) • At the pro’s location

Computer Repair

Nomi K.

Feb 10, 2022

Hired on Thumbtack

JoAnn really knows her stuff and is very professional. I think working with her is going to bring my computer and backup systems to a whole new level. It's reassuring to know that help with my computers is just a phone call away. Thank you, JoAnn. I look forward to working further with you.

Details: Mac (Apple) • Laptop • Troubleshooting needed to determine issue • My home, venue, etc. • At the pro’s location • Remotely (phone or internet)

Computer Repair

Barbara F.

Jan 23, 2022

The Technician, Joann, was quick to respond to my request for computer repairs. She is always expert in diagnosing the problem(s), getting needed repair resources & restoring computer to right condition in a very timely manner. Her knowledge is so broad about computers as well as so many related fields. She willingly shares her expertise and does not leave job until completed properly & satisfactory to customer. She seems to love her work with a commendable work ethic. I am very pleased with the services she provides.

Laurie F.

Feb 13, 2022

I had an exceptional experience with this company!! The technician had a wealth of knowledge and experience. I’ll give this company ALL of my business.

Alison k.

Jan 27, 2022

Highly recommend! She was very quick to respond to communication. Helpful, kind and professional. While we didn’t end up connecting this time, I hope we can in the future. I’ll be sure to call her with any of my remote Pc troubleshooting needs.

Credentials

Background Check

Joann Green

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
I do charge a competitive hourly rate for labor and repairs, this is separate from the cost for parts if parts are needed. I charge a flat rate for a diagnostic if one is requested and will offer a quote for repairs. If the service is completed with me I deduct a portion of the diagnostic fee from the total repair. I also offer a flat fee for virus software installation and a thorough and complete PC maintenance and tune up job. The price varies on the cost of laptop sales based on the type of laptop that is ordered.
What is your typical process for working with a new customer?
Upon introducing myself I ask a series of questions to gather a history of events leading up to the issue. This can sometimes reveal the root cause of the problem. I then explain the necessary steps I will need to take to continue in order to resolve their issue. If there are options available I relay those as well. I explain what could be the cause and if applicable how to avoid it in the future. Upon completion I advise them and follow through with a follow up call a few days later.
What education and/or training do you have that relates to your work?
My field of study in college was Computer Information Systems, a BS in CIS and minor in network administration. I have 20 years of hands on experience in the IT support industry. I have also completed independent study in various related areas as it applies to my work.