Synergy Technical & Computer Solutions

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Introduction: My services stand out because I hold myself to the highest levels of professional and ethical conduct. I believe that every customer and situation is unique and deserves economical, courteous, professional, speedy and thorough service. My clients are never just a dollar sign to me but individuals who deserve the best resolutions and service. I am available 7 days a week either in person and/or remotely and never take the easy way out but strive to meet my clients highest expectations. I explain the entire process in a manner that my clients can understand; so they are clear with exactly what the problem is, and the resolutions available to them. I look out for my clients best interest and what is most cost effective for them. My service stands out because I care. I have served individuals and businesses in a full service IT and technical support capacity for 27 years. I love what I do and it shows in the services I provide and perform. I enjoy PC repair, upgrades, sales, virus and malware removales, networking and so much more. I live and breath computers and it is all I want to do, if I were ever unable to work in this industry I'm not sure what I would do. There is nothing more enjoyable then working in a field you enjoy. I enjoy being able to resolve technical issues for my clients, and offer the highest levels of customer service. Being a problem solver is something that I enjoy completely. Continuous research and study to stay abreast of the latest technology brings me joy as well. I enjoy every aspect of my work and it is because of this that I invest so much time and study into my field of work.

Overview

Hired 5 times

Background checked

5 employees

29 years in business

Payment methods

This pro accepts payments via Credit card, Google Pay, PayPal, Venmo, and Zelle.

Reviews

Customers rated this pro highly for professionalism, responsiveness, and work quality.

Exceptional 5.0

10 reviews

5

100%

4

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1

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Catherine H.

Jan 23, 2022

Very knowledgeable and pleasant.

Lillie G.

Aug 13, 2016

I have always been pleased with her service. She is very professional and the quality of parts and her experience are outstanding. I would recommend her and Synergy to everyone. LPG

Joyce S.

Aug 15, 2016

JoAnn has provided service for our home and business systems for 10 years with yearly contracts. She provides service remotely by Teamviewer and also in our homes and office (City and mountains) . Because she is so knowledgeable we now enjoy reliable service in our remote mountain home. She also provides business service for our contracting business. Thanks for the good work very helpful for all our communication needs. Joyce and Carl

Barbara F.

Jan 23, 2022

The Technician, Joann, was quick to respond to my request for computer repairs. She is always expert in diagnosing the problem(s), getting needed repair resources & restoring computer to right condition in a very timely manner. Her knowledge is so broad about computers as well as so many related fields. She willingly shares her expertise and does not leave job until completed properly & satisfactory to customer. She seems to love her work with a commendable work ethic. I am very pleased with the services she provides.

Ralph F.

Jan 26, 2022

She did what I asked and let me look over her shoulder how she did it. She also explained crypto to me , sidebar, no charge!

Credentials

Background Check

Joann Green

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
I do charge a competitive hourly rate for labor and repairs, this is separate from the cost for parts if parts are needed. I charge a flat rate for a diagnostic if one is requested and will offer a quote for repairs. If the service is completed with me I deduct a portion of the diagnostic fee from the total repair. I also offer a flat fee for virus software installation and a thorough and complete PC maintenance and tune up job. The price varies on the cost of laptop sales based on the type of laptop that is ordered.
What is your typical process for working with a new customer?
Upon introducing myself I ask a series of questions to gather a history of events leading up to the issue. This can sometimes reveal the root cause of the problem. I then explain the necessary steps I will need to take to continue in order to resolve their issue. If there are options available I relay those as well. I explain what could be the cause and if applicable how to avoid it in the future. Upon completion I advise them and follow through with a follow up call a few days later.
What education and/or training do you have that relates to your work?
My field of study in college was Computer Information Systems, a BS in CIS and minor in network administration. I have 20 years of hands on experience in the IT support industry. I have also completed independent study in various related areas as it applies to my work.