FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We believe in honest, upfront pricing with no surprises. Every quote is tailored to your home’s specific needs — whether it’s a quick tune-up, a plumbing repair, or a full system install. Our $79 tune-ups, $9.95/month membership plan, and seasonal discounts (like up to $3,000 off new HVAC systems) are designed to make comfort affordable year-round. We’ll always explain your options before any work begins so you can make the best decision for your budget.
- What is your typical process for working with a new customer?
It starts with a quick conversation about your home’s comfort needs. From there, we’ll schedule a convenient appointment, arrive on time, and perform a full system check. We’ll walk you through our findings and offer clear, honest recommendations — never pressure sales. Whether you move forward with a repair, replacement, or membership, our team handles every detail so you can relax knowing your home is in good hands.
- What education and/or training do you have that relates to your work?
Our technicians are fully licensed and certified in HVAC, plumbing, and electrical service, with ongoing training to stay current on the latest technology and energy-efficient systems. We partner with leading manufacturers and maintain NATE (North American Technician Excellence) certification standards to ensure every technician meets the highest level of expertise and professionalism.