FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Pricing is affordable, competitive and simple. We do ask Clients to pay at the time of registration so that we can completely prepare for each student. An invoice will be sent to you once registered. This invoice can be paid online, check or cashapp. There is a cancellation fee for classes cancelled with less than 48 hours notice. There is no fee for rescheduling. We appreciate clients that are committed to completing the registration process.
- What is your typical process for working with a new customer?
Each client will be contacted to discuss and clarify needs. Available classes will be discussed. If there are no classes available on the calendar our staff will work to schedule a class at the client’s convenience. We are fortunate to partner with other Instructors in the area. If scheduling is not possible with MHD, we have great connections and partnerships and we will ensure you are taken care of.
- What education and/or training do you have that relates to your work?
I am a life-long learner. I have a Bachelors degree in Health Education. Master’s degree in Exercise Science: Nutrition and Wellness. I am a NC State Certified EMT-B.Certifed Mental Health First Aid Instructor and QPR Suicide Prevention Facilitator, along with a host of continuing education in managing chronic illnesses. Education is imperative and I always include some information in my class that is relevant to the specific class. My job is to be ready to answer the questions as they arise. I also ensure that the information shared is presented within the scope of training specific for each class and individual.