FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Roto-Rooter of Jacksonville, NC, we believe in honest, upfront pricing with no hidden fees—ever. When you call us for plumbing, drain cleaning, or water damage services, you’ll receive a detailed estimate before any work begins, so you know exactly what to expect. Our pricing reflects industry-standard rates for professional, licensed plumbing and water mitigation services in Eastern North Carolina, including Onslow, Pitt, Greene, Lenoir, Carteret, Pender, Duplin, Jones, Craven, Pamlico and Beaufort Counties
- What is your typical process for working with a new customer?
At Roto-Rooter of Jacksonville, NC, we make it simple and stress-free to get your plumbing or water damage issue handled fast. Whether you’re a first-time customer or a returning homeowner, our process is designed for clear communication, upfront pricing, and lasting solutions. When you call Roto-Rooter Jacksonville, you’ll speak directly with our local customer service team — not an outsourced call center. We’ll ask a few quick questions about your plumbing, drain, or water cleanup issue to determine the right technician or crew for your job. We pride ourselves on fast, reliable service across Onslow, Pender, Duplin, Jones, Craven, Pamlico, Carteret, Pitt, Greene, Lenoir, and Beaufort counties. In most cases, we offer same-day or next-day appointments for plumbing repairs, clogged drains, or emergency water mitigation.
- What education and/or training do you have that relates to your work?
At Roto-Rooter of Jacksonville, NC, every technician is professionally trained and/or certified to provide the highest quality plumbing and water mitigation services in Eastern North Carolina. Our team combines hands-on experience, technical education, and ongoing professional development to ensure every job meets Roto-Rooter national standards and North Carolina state requirements.