If you hire this pro, you’re covered by a money-back guarantee. Learn more
If you hire this pro, you’re covered by a money-back guarantee. Learn more
About
Benjamin Franklin Plumbing of Kernersville provides reliable, professional plumbing services for homeowners throughout the Triad area, including Greensboro, Winston-Salem, High Point, and Kernersville.
We handle everything from plumbing repairs and drain cleaning to water heater repair and replacement, sewer and water line work, and emergency plumbing. Whether it’s a small issue or a major problem, our licensed plumbers focus on getting it fixed quickly and done right the first time.
What sets us apart is how we treat our customers. We show up on time, respect your home, and clearly explain your options before any work begins. Every service is backed by our 100% satisfaction guarantee and our On Time Guarantee.
If you’re looking for a dependable plumber who communicates well and stands behind their work, we’re ready to help.
Overview
Hired 68 times
2 similar jobs done near you
Background checked
6 employees
3 years in business
Business hours
This pro hasn't listed their business hours.
Payment methods
This pro accepts payments via Cash, Check, Credit card, and Zelle.
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
2025
2024
Services offered
Pipe issues
Repair urgency
I work on non-urgent repairs
I work on urgent repairs
Flooding status
Yes
Projects and media
Projects and media
Reviews
Customers rated this pro highly for professionalism, work quality, and responsiveness.
Excellent 4.9
119 reviews
5
96%
4
3%
3
1%
2
0%
1
0%
Your trust means everything to us. Learn about our review guidelines.
Read reviews that mention:
Johnetta p.
Jul 3, 2026
•
Hired on Thumbtack
Sabastian and Nick were great. Sabastian explained the problem and provided a solution. They showed up, worked, clean up and did a great job. I have already recommended Benjamin Plumbing for another project in my area.
Details: Only one drain has issues • Clogging • House
Benjamin Franklin Plumbing of Kernersville's reply
Thank you so much for the feedback, Johnetta! Great to hear about another good experience and we're grateful for you to have recommended us in your community. We truly appreciate your trust and support!
Plumbing Drain Repair
Angela F.
Aug 7, 2025
•
Hired on Thumbtack
The tech, Jeff was friendly and knowledgeable. The price is fair for the amount of work done. We plan to use them for our future plumbing needs
Details: Sewer main • Existing home • 1,001-1,250 gallons • No, I would like the pro's help in purchasing materials • House
Septic System Installation or Replacement
Cherie B.
Jul 14, 2025
•
Hired on Thumbtack
Tim was wonderful. We were ready to replace our pump. He came in diagnosed the problem after a thorough inspection, told us that the pump was fine. I highly recommend this company to anyone who needs a honest, knowledgeable and professional plumber. He is now our go to plumber!
Details: Submersible pump located inside basin • No, the building is not currently flooded • Residential
Sump Pump Installation or Replacement
Chris F.
Jun 30, 2025
•
Hired on Thumbtack
One of the best experiences with a contractor in recent memory. Contacted, responded in <5 minutes, came out the next day and completed the repair. Will definitely recommend them moving forward.
Details: Yes, the location has an existing heater • Gas tank (standard) • I would like the pro to buy the water heater • House
Water Heater Installation or Replacement
Megan M.
Mar 17, 2026
•
From Google
We had an issue with our water heater late in the evening and called around 9:30 PM, expecting to schedule service for later in the week. To our surprise, Benjamin Franklin Plumbing of the Triad responded immediately and had someone out the very next day!Nick Gaines was professional, knowledgeable, and efficient. He quickly assessed the problem and replaced our water heater the same day. The entire process was smooth, clearly explained, and handled with a level of professionalism that really stood out.When something goes wrong in your home, fast and reliable service makes all the difference. I am incredibly grateful for how quickly they helped us and for the quality of their work.We highly recommend Benjamin Franklin Plumbing of the Triad if you need prompt, dependable plumbing service!
Benjamin Franklin Plumbing of Kernersville's reply
Megan, thank you so much for the 5-star review and for sharing your experience. We’re glad we could respond quickly to your late-night call and get your water heater replaced the very next day, and we’ll be sure to pass your kind words along to Nick. We truly appreciate the recommendation and are grateful you trusted Benjamin Franklin Plumbing of Kernersville when you needed fast, reliable help.
Credentials
Background Check
Adam Tucci
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
We offer straightforward pricing for every customer. We also are proud to offer discounts to first responders, teachers, veterans, and senior citizens.
What is your typical process for working with a new customer?
Typically we start with a phone call to understand what is going on with your home then book the appointment. You will be notified every step of the way. Once booked, you'll receive a confirmation from our system and when the tech is on the way, you'll get a picture, a quick background, and a phone call from the technician telling you how far out they are.
Once in your home, the technician will address your concerns and do a thorough evaluation of your entire home to identify any problems that might be leading to your existing issues (if any).
The technician will share anything they noticed from their inspection and get your approval before any work is done.
Technician's vans are fully stocked to make most repairs onsite and our team will do everything possible to get your problems fixed immediately.
Your satisfaction and health are our top priority and we will do all we can to provide the best service you've ever experienced.
What education and/or training do you have that relates to your work?
Our technicians train on technical matters first thing, every day. We are properly licensed, insured, and provide support for all of our junior technicians to obtaining the highest possible licenses in the state.
