Bringing Your Tech To Life

Introduction: PLEASE READ ENTIRE INTRODUCTION FOR QUOTE Do you want an accurate quote? Provide a technician with the all the necessary information including : 1) Your Name 2) Your Address (For Onsite Services) 3) Your Phone Number 4) Your E-mail Address 5) Your Device Type (Laptop, Desktop, Tablet, Smart Phone) 6) Your Device Model 7) Your Device Serial Number 8) Detailed Description of your problem including Error Code, Symptoms, etc. This template can be found on our company website as a model when submitting a ticket via Thumbtack. • I have asked Thumbtack for years to request this very information. • If a ticket is submitted via Thumbtack without a Make, Model and Serial Number our technicians will not respond to it. Your Mechanic can't provide an estimate to repair your car if they don't know the brand, year and model; and like a mechanic, we can't either. • If you have an error message, provide a screen shot or a photo from your phone; you may send it as a follow up to the ticket once one of our technicians responds. • If you specifically want the service performed at your location please denote this in the "Message and Description of Problem" area on the Ticket Submission Form. Please be aware of our pricing categories mentioned below. PRICING FALLS INTO THREE CATEGORIES: 1) Services performed at your Home or Business is billed at an hourly rate of $45 per hour. A Trip Fee will be applied based upon mileage from our location to your address at 75¢ per mile round trip. 2) Services performed at our Home Office are Flat Rate per job. You may bring your device(s) to our location and pick them up when services are completed to minimize additional fees. 3) Remote Sessions are billed at $35 per hour with a one hour minimum. Remote Session requires an Internet Download Speed of 30 Mbps and Upload Speed of 5 Mbps. This information can be found by visiting www(.)speedtest(.)net • We Include 30 days Service Warranty. If the same problem occurs with the same part/s and/or the same App or Software, we will fix it free of charge within the 30 days. • Our 30 days service warranty does not include the preexisting issue with a customer’s hardware and/or software problem prior to or/and not relate to our previous repaired work including any loss of data. • Bringing Your Tech to Life assumes no liability for data loss of any kind. • Bringing Your Tech to Life may agree to any End User License Agreements of Software Installed on your behalf. • Computers and/or Equipment left with Bringing Your Tech to Life over 30 days after service completion will be classified as abandoned and may be recycled or sold. DISCOUNTS and/or PROMOTIONS • Our business runs several discounts and/or promotions online through our company website (Prohibited from being listed on Thumbtack Profile per Thumbtack Guidelines) and on our Social Media Platforms. Follow or Like our Social Media Sites for alerts and notifications on upcoming deals and promotions.