- What should the customer know about your pricing (e.g., discounts, fees)?
I price jobs according to what I feel is fair market for my work. I do excellent work, and always try to give each customer their worth. I don't charge any special fees after agreeing on a price, unless the customer agrees at the time of service. Occasionally an adjustment is made, but never without full consent of the customer. Blind quoting is not an exact science.
- What is your typical process for working with a new customer?
I like to interact and prefer to greet them in person and go over their expectations as well as review the task at hand.
- What education and/or training do you have that relates to your work?
I have cleaned carpets and rugs and upholstery all my adult life, although not professionally until 2016. I have a knack for stain and spot removal, and study new techniques daily. I have had training in customer service, and personal relations in the military and in my prior professional life in law enforcement. I also pressure wash, and do shrub trimming and removal. I have done various types of work for over thirty years while still employed full time.