FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At KinClean Services LLC, we believe in honest, transparent pricing—no surprises, just sparkling results. Here’s what to know: Standard Rates: Pricing is based on square footage, home condition, and service type (standard, deep clean, move-in/out, or commercial). We provide personalized quotes to make sure you only pay for what you need. Recurring Discounts: Save when you book regularly! We offer discounted rates for weekly, biweekly, and monthly services. Add-On Options: Need extras like fridge, oven, or baseboard cleaning? We have affordable add-ons to customize your clean. No Refunds Policy: Due to the nature of our services, all sales are final. We’re committed to making things right if you’re ever unsatisfied—just let us know within 24 hours. Late Cancellation Fee: Cancellations made with less than 24 hours' notice may be subject to a fee to compensate for lost time. Payment Methods: We accept credit cards, debit cards, cash, checks (with a returned check fee if applicable), and digital payments through Square. Invoices are available upon request. Transparent Estimates: All estimates are free
- What is your typical process for working with a new customer?
At KinClean Services LLC, we make it easy, comfortable, and reliable from the very first clean. Here's what you can expect when working with us: 1. Free Estimate & Consultation We start with a quick phone call or message to understand your cleaning needs, preferences, and schedule. Then we offer a free estimate—either virtually or in-person depending on the service. 2. Customized Cleaning Plan Once we understand your space and goals, we create a custom cleaning plan tailored to your home or business, including service frequency and any special
- How did you get started doing this type of work?
KinClean Services LLC was born out of family, faith, and a firm belief that a clean space can change everything. As a military wife, mom of four, and natural caretaker, founder Lyndsey Rogers saw firsthand how hard it can be to balance busy schedules, work, and home life—especially when it comes to keeping things clean and peaceful. While supporting her family and helping a loved one through a cancer battle, she realized there was a deeper calling: to create a business that not only provides top-tier cleaning, but delivers comfort, trust, and relief to others. What started as a simple idea quickly grew into something bigger—a family-operated cleaning service built on compassion, reliability, and attention to detail. With help from her sister and sister-in-law in Wilmington, NC, KinClean became a trusted name in homes and businesses across the region. Today, we’re proud to offer more than just cleaning—we offer care. And we treat every client like family. Because when your space is Kin-Cleaned, you feel the difference.