FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We believe in fair, upfront pricing with no hidden surprises. Our standard service fee is $80, and we provide the cost of the recommended repair before beginning work. We also offer military discounts. Pricing may vary depending on accessibility, materials, code requirements, and the condition of the plumbing system.
- What is your typical process for working with a new customer?
We begin by listening to the customer’s concerns and gathering details about the plumbing issue. After arriving, we inspect and diagnose the problem, explain our findings in plain language, and provide repair options with upfront pricing. Once approved, we complete the work, test the repair, clean the work area, and make sure the customer understands what was done.
- What education and/or training do you have that relates to your work?
Top-Flo Plumbing is led by a licensed North Carolina plumbing professional with extensive hands-on experience in residential plumbing service and repair. Our training includes water heaters, drain systems, fixture repairs, leak detection, pressure regulation, backflow testing, plumbing code requirements, and customer-service best practices. We also continue our education to stay current with industry standards and safety requirements.