FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Due to the nature of property damage, it is largely impossible to give accurate estimates for our services over the phone. We usually will request to come to your property to assess the damage and provide a mitigation plan. There is usually a service call fee associated with our visit.
- What is your typical process for working with a new customer?
We would very much like to speak with you prior to our services to help determine if our services will be right for you.
- What education and/or training do you have that relates to your work?
PuroClean Emergency Property Restoration is an EPA Lead Certified Firm (#170218) & IICRC Certified Firm (#199114) and performs all work in accordance with standards as best and as appropriate as possible. Chris Nowak holds certifications as: - ACAC Board Certified CIEC (Cert. Indoor Environmental Consultant) - ACAC Board Certified CMR (Certified Mold Remediator) - IICRC Certified WRT (Water Restoration Technician) - IICRC Certified ASD (Applied Structural Drying) - IICRC Certified CDS (Commercial Drying Specialist) - IICRC Certified FSRT (Fire & Smoke Restoration Technician) - IICRC Certified TCST (Trauma & Crime Scene Technician) - NC-DHHS EPA – RRP Lead Certified (Renovate, Repair, Paint) - NC-DHHS EPA – Asbestos Inspector