Douglas Tech

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Introduction: We are a small computer support service located in Maxton NC.We offer a wide range of services at competitive rates that include Home and small business computer support, Preventative maintenance,Printer services: Toshiba, Brother, HP,Business and Home network environments, VOIP, Cable terminations, Hardware and Software repairs and upgrades, virus removals, Cloud Services and ransom-ware solutions. Our customers receive an upfront quote and service guarantee. We also have a strong network of small business professionals that can assist our customers with business issues. From start ups to middles size, we can provide assistance in business planning, business plans, bookkeeping, general consulting and more. Computers are an important part of how our customers communicate and conduct business. It is important to us that they be able to do that efficiently. Your priority is our top priority. In short, we enjoy making things work the way it should. Although machines are our livelihood, we enjoy the work we do because we are serving others.

Overview

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3 employees

12 years in business

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Reviews

5.0

3 reviews

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Keith S.

Apr 22, 2016

Sarah was very knowledgable in preparing my business plan. The plan was done professionally and in a timely manner. My loan officer was very impressed.

Denise S.

Apr 24, 2016

Superior service - I used Douglas Tech to help with a personal computer problem. I was impressed with the professional nature and how quickly my problem was resolved. I would use them again and recommend to others. I've used other businesses in this area for the same service and received much better service from Douglas Tech and paid less.

Walter L.

Sep 6, 2016

Sarah goes above and beyond to make sure that customer satisfaction is priority. She communicates throughout the entire process and leaves customers with a feeling of being fully informed rather than left in the dark until the job is done. She skillfully presents what she plans to do before hand and verifies that her clients have a firm understanding of the process. She is well versed in what she does and completes the task correctly the first time. Over all I am very pleased with the service provided by this individual and find it rare for someone in field tech work to also possess such great customer service skills; something that is extremely important to me.

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Sarah Douglas

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
We have a standard price list based on the issue which is always disclosed to the customer prior to service.
What is your typical process for working with a new customer?
Our customers contact us via email, text, instant messaging and phone. During the initial contact we assess through a questionnaire would is required to fix your issue and rather it can be repaired on-site or remotely. In most instances our customers will have a quote and a plan of action by the end of the initial contact. It is our mission to go the most cost efficient way possible to get our customers back up and running smoothly.
What types of customers have you worked with?
We service a wide range of customers. Our home/personal users consist of college students, professionals, educators, people in the medical field and police officers. Our business users range from start up business's, small business's and medium size business with up to 25 employees.