FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We provide multiple estimate options so you can choose what works best for your needs and budget. We also offer a Service Partner Plan with added benefits, including extended warranties and no dispatch fee for service visits.
- What is your typical process for working with a new customer?
New customers can schedule service online, by email or text, or by calling to speak with a live representative. Once your appointment is booked, our dispatch team will confirm the details and keep you updated throughout the day. When your technician is on the way, we’ll provide an exact arrival time so you know when to expect them.
- What education and/or training do you have that relates to your work?
Our office and field teams receive ongoing training throughout the year and have access to the latest industry technology. This ensures they stay up to date and can provide the highest level of service to our customers.