FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
1. Transparent Estimates • Upfront Pricing: We provide a clear, detailed estimate before starting any work. You’ll know exactly what you’re paying for, with no hidden fees. • Free Estimates: We offer free estimates for new garage door installations and significant upgrades. For repairs, there may be a small diagnostic fee, which is waived if you proceed with the service. 2. Discounts • Seasonal Promotions: Look out for limited-time offers and discounts during specific times of the year. • Senior, Military, and First Responder Discounts: A 5–10% discount as a thank-you to those who serve. • Referral Discounts: Earn rewards for referring friends or family who use our services.
- What is your typical process for working with a new customer?
1. Initial Contact and Inquiry • How We Connect: Customers can reach out via phone, email, or our website. We respond promptly to all inquiries and provide a friendly introduction to our services. • Understanding Your Needs: We ask key questions to understand the scope of the project, such as the type of issue, garage door details, and your goals (e.g., repair, replacement, or upgrade). 2. Scheduling an Appointment • Convenient Scheduling: We offer flexible appointment times, including same-day or emergency services when needed. You’ll receive confirmation of your appointment and details about what to expect. • On-Time Guarantee: Our technicians arrive on time, respecting your schedule. 3. On-Site Evaluation • Thorough Inspection: Our technician conducts a full evaluation of the garage door system, including springs, tracks, opener, and sensors. We identify any underlying issues that may need attention. • Clear Diagnosis: We explain the problem, present possible solutions, and answer any questions to ensure you fully understand your options. 4. Providing an Estimate • Transparent Pricing: We provide a written estimate with a detailed breakdown of costs (labor, parts, fees). There are no hidden charges, and we’re happy to explain every line item. • Approval Process: Work begins only after you approve the estimate. 5. Completing the Work • High-Quality Service: Our technicians use industry-best practices and high-quality materials to complete the job efficiently and safely. We maintain a clean workspace and respect your property throughout the process. • Customer Involvement: We keep you informed at every stage and encourage feedback during the process. 6. Final Walkthrough and Testing • Demonstration: Once the work is complete, we test the system to ensure it’s functioning perfectly. We walk you through the completed work, explain any new features, and provide maintenance tips. • Customer Approval: We make sure you’re 100% satisfied before wrapping up. 7. After-Service Support • Warranty and Follow-Up: You’ll receive information about any warranties or guarantees on parts and labor. If you have questions or concerns after the service, we’re just a call away. • Optional Maintenance Plans: We offer maintenance plans to keep your garage door in top condition and avoid unexpected repairs.
- What types of customers have you worked with?
We've had the pleasure of working with a wide variety of customers to include: 1. Residential Homeowners • New Homeowners: Assisting first-time buyers with inspections, repairs, or upgrades to their garage doors. • Families: Providing reliable, quiet, and secure garage door systems for busy households. • Renovators: Upgrading doors to match home remodeling projects for improved aesthetics and functionality. • Luxury Homeowners: Installing high-end, custom garage doors that enhance curb appeal and property value. • Property Managers: Working with property management companies to handle garage door maintenance and repairs for multi-unit complexes and houses. • Investors and Flippers: Offering affordable solutions for upgrading garage doors in rental properties or flipped homes.