It’s free with no obligation to hire
Hired 14 times
10 years in business
Photos and Videos
Computer not turning on,
Cracked or damaged screen,
Slow computer performance,
Virus or malware,
System error or blue screen,
Clicking or grinding noise from hard drive,
Troubleshooting needed to determine issue
Data Recovery Service
IT Xpress not only accurately diagnosed my hardware problem, which was quite a bit different than what I expected, but did the repair at a cost way below what I expected. What really set them them apart was the extras they did to make certain that my computer ran faster than before, but would continue to perform efficiently. The lesson that I learned was never assume what the problem (and the solution) may be, seek an expert evaluation. I can't think of anyone more expert than Mike Baptiste the owner of IT Express.Dec 21, 2014Verified
He was very patient with a very computer illiterate. Price was fair, repair seems to have corrected my issue....Will use againJul 11, 2015
My computer was having overheating issues and now it isn't. Success.Dec 6, 2016Verified
He was very helpful and rushed to get me my schoolwork from my hard drive which was a life saver. And despite the snowy and icy weather he got my laptop clean, dry and working again well before I had any other work due for school . I will definitely come to him again should I have more computer trouble.Mar 2, 2015Verified
Mike has been taking care of my computers for several years and has never disappointed me. Fast service, good prices and service with a smile!!!Mar 12, 2016
- What should the customer know about your pricing (e.g., discounts, fees)?Our pricing for tuning up a computer and cleaning off any virus infections is a range. When we get a computer, we have no way of knowing what kind of shape it is in. Problems can pop up throughout the cleaning process. So the more severe the infection, the more expensive it is since it requires more effort to clean. However, we set a reasonable 'upper limit' for machines that are completely corrupted and require a complete data backup and reinstall of Windows.
- What types of customers have you worked with?Cleaning off virus/malware infections are the most common (plus we do a full tuneup to make reinfection less likely). We repair a lot of laptops - mainly power jack, keyboard, and screen replacements.
- What advice would you give a customer looking to hire a provider in your area of work?Find out what you're getting for your money. Are they doing the minimum amount of work or will they make sure your computer is completely repaired and tested before returning it to you? How many scans do they run? Will you get a detailed service report outlining all that was done?