IT Xpress

Mebane, NC

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About this pro

How does your service stand out?

The main thing that sets us apart is thoroughness. When a computer comes in to our shop, there are often numerous small issues that exist beyond the main purpose of the repair. We want to make sure you system is clean, up to date, and secure when you get it back, so we take the time to make sure EVERYthing is working properly. This means our repairs may take a little extra time, but you'll know when you get your system back it's running as smoothly as the day you got it.

What do you enjoy about the work you do?

Computers have become such a vital part of our lives, but they can also cause a lot of hassles and headaches. At IT Xpress we pride ourselves in returning computers to clients functioning as smoothly as possible - so when a client comments that their computer has never run as well before, we love that.

Location

Mebane, NC 27302

Background check

Complete

Years in business

8

Number of employees

2

Times hired on Thumbtack

14

Reviews

16 Reviews
  • Kaitlyn B. Dec 6, 2016
    Computer Repair
    Verified Review
    Success
    My computer was having overheating issues and now it isn't. Success.
  • Brian F. May 2, 2016
    Computer Repair
    Verified Review
    Mike did an excellent job of diagnosing the issue with my Macbook Pro and his advice was most cost considerate.
  • Michaela H. Mar 12, 2016
    Mike has been taking care of my computers for several years and has never disappointed me. Fast service, good prices and service with a smile!!!
  • John G. Mar 8, 2016
    Computer Repair
    Verified Review
  • Mike T. Dec 24, 2015
    Computer Repair
    Verified Review
    Absolutely incredible service. Upgraded my XP system to a gaming system with a 4 gig video card. Graphics look awesome. Answered all questions very quickly and efficiently. Seemed very knowlegeable and helpful and price was very reasonable. He even through in a high definition cable in for free. Very highly recommend his services.
  • Mary M. Jul 28, 2015
    Computer Repair
    Verified Review
  • Sherry D. Jul 11, 2015
    He was very patient with a very computer illiterate. Price was fair, repair seems to have corrected my issue....Will use again
  • Marsha S. May 15, 2015
    I would recommend Mike for all computer services. I needed help getting my wireless printer up and running. He was calm, courteous, competent and accomplished the task within an hour that had defeated me for months. What ever your IT needs, he can do it.
  • Amanda M. Mar 2, 2015
    Computer Repair
    Verified Review
    He was very helpful and rushed to get me my schoolwork from my hard drive which was a life saver. And despite the snowy and icy weather he got my laptop clean, dry and working again well before I had any other work due for school . I will definitely come to him again should I have more computer trouble.
  • Victor G. Feb 24, 2015
    Mike did a great job. He knows his business. I have a hard time just trying to stand up for a few minutes he came right in and solved my problem.
  • Renae A. Feb 23, 2015
    I have been using IT Express for several years and have been very pleased with the service each time. I never feel rushed....Mike always takes time to explain what has/had to be done. Very reliable!
  • Connie G. Feb 4, 2015
    This is my second visit to IT Xpress. Both times my computer was fixed and quickly. Mike is pleasant, very knowledgable and took time to answer all my questions. I will not hesitate to use this service again.
  • Todd B. Feb 3, 2015
    I dropped off my computer with a failed hard drive and picked up one with a new SSD and all of my files back. When I paid for the work the drive cost was $20 less than what was quoted as there had been a price drop and IT Xpress passed it on to me. Good pricing, recovered my files, reinstalled all, and a laptop running better than ever. Mike also took the time to teach me a few things that will keep the laptop running well.
  • Brandy L. Dec 31, 2014
    They did a thorough job at finding all of the kinks in my computer and made sure I understood the problems. Price was great too and their recommendations actually saved me money. Definitely will trust this shop with future needs and will refer to friends/family.
  • Mark R. Dec 21, 2014
    Data Recovery Service
    Verified Review
    IT Xpress not only accurately diagnosed my hardware problem, which was quite a bit different than what I expected, but did the repair at a cost way below what I expected. What really set them them apart was the extras they did to make certain that my computer ran faster than before, but would continue to perform efficiently. The lesson that I learned was never assume what the problem (and the solution) may be, seek an expert evaluation. I can't think of anyone more expert than Mike Baptiste the owner of IT Express.
  • Rain B. Nov 12, 2014
    Data Recovery Service
    Verified Review
    Mike and IT Xpress were amazing. I would (and will) go back to him with any issues in the future. He was quick in response, thorough, polite, flexible, and affordable. Recovered all my data within a day or so and saved my project! Great service all around.

Q&A

Do you have a standard pricing system for your service? If so, please share the details here.
Our pricing for tuning up a computer and cleaning off any virus infections is a range. When we get a computer, we have no way of knowing what kind of shape it is in. Problems can pop up throughout the cleaning process. So the more severe the infection, the more expensive it is since it requires more effort to clean. However, we set a reasonable 'upper limit' for machines that are completely corrupted and require a complete data backup and reinstall of Windows.
What types of customers have you worked with?
Cleaning off virus/malware infections are the most common (plus we do a full tuneup to make reinfection less likely). We repair a lot of laptops - mainly power jack, keyboard, and screen replacements.
What advice would you give a customer looking to hire a provider in your area of work?
Find out what you're getting for your money. Are they doing the minimum amount of work or will they make sure your computer is completely repaired and tested before returning it to you? How many scans do they run? Will you get a detailed service report outlining all that was done?
What questions should customers think through before talking to professionals about their project?
Computers are fast, but repairing them takes time. With massive hard drives and more complex software - diagnostic tests and scans take longer to run. Fixing a computer *right* can not be done in a day.