Customers rated this pro highly for work quality, professionalism, and responsiveness.
IT Express responded very quickly to my printer problem. It was fixed by the end of the same day I reported it. I was extremely pleased with the service.Jan 17, 2018
My computer was having overheating issues and now it isn't. Success.Dec 6, 2016Verified
About this pro
The main thing that sets us apart is thoroughness. When a computer comes in to our shop, there are often numerous small issues that exist beyond the main purpose of the repair. We want to make sure you system is clean, up to date, and secure when you get it back, so we take the time to make sure EVERYthing is working properly. This means our repairs may take a little extra time, but you'll know when you get your system back it's running as smoothly as the day you got it. Computers have become such a vital part of our lives, but they can also cause a lot of hassles and headaches. At IT Xpress we pride ourselves in returning computers to clients functioning as smoothly as possible - so when a client comments that their computer has never run as well before, we love that.
Years in business9
Times hired on Thumbtack14
Number of employees2
Photos and Videos
Q & A
- What should the customer know about your pricing (e.g., discounts, fees)?Our pricing for tuning up a computer and cleaning off any virus infections is a range. When we get a computer, we have no way of knowing what kind of shape it is in. Problems can pop up throughout the cleaning process. So the more severe the infection, the more expensive it is since it requires more effort to clean. However, we set a reasonable 'upper limit' for machines that are completely corrupted and require a complete data backup and reinstall of Windows.
- What types of customers have you worked with?Cleaning off virus/malware infections are the most common (plus we do a full tuneup to make reinfection less likely). We repair a lot of laptops - mainly power jack, keyboard, and screen replacements.
- What advice would you give a customer looking to hire a provider in your area of work?Find out what you're getting for your money. Are they doing the minimum amount of work or will they make sure your computer is completely repaired and tested before returning it to you? How many scans do they run? Will you get a detailed service report outlining all that was done?