FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Prices vary depending on the size and scope of the job. As the job grows we discount based on the number of windows and complexity of the work, also the addition of services like pressure washing and/or gutter cleaning. We have fair and competitive pricing. We don't doubt that you can find someone 'cheaper' but you're unlikely to find anyone who is as determined to do excellent work. We are thorough, our standards are high, and our repeat customers and the sheer number of referrals we receive are a testament to the quality of service we offer. We aren't in the business of turning down work, and aim to be flexible. We are interested in building relationships, not trying to squeeze an extra buck out of anyone.
- What is your typical process for working with a new customer?
A short chat over the phone works best. We have a dedicated phone person right here in Mills River, NC so we are easy to get in touch with. When we first speak we'll figure out what you're looking to have done, gauge the extent of the work, and find out the number of windows. At this point we'll have a pretty good estimate available, you can go ahead and book a day for your cleaning or request a visit for an exact estimate. No matter what, on the day of your service we will survey the job and give an exact number before we start doing any work.
- What types of customers have you worked with?
Humans mostly, but we've certainly worked in some homes where the cat's and dog's seemed to be in charge. We do a mix of Residential and Commercial work. We have numerous Commercial accounts we handle on a regular basis, we also do a fair amount of work for Realtors prepping homes for sale, as well as on newly purchased homes, and then we work with Contractors and Homeowners alike on post-construction window cleaning. Some days we clean the windows on small cottages in the forest, other days we clean giant hotels in downtown Asheville. If it's glass, we clean it. Big job, small job, we do them all.