FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing reflects a turnkey approach and quality-focused construction methods. We manage design, permitting, excavation, construction, and final delivery in-house. We prioritize long-term performance by using proper base preparation, quality materials, and construction methods that help reduce settling and maintenance issues over time. We provide detailed proposals with clear scope so customers understand exactly what is included.
- What is your typical process for working with a new customer?
Our process starts with an on-site consultation to understand goals, budget, and how the space will be used. We then move into conceptual design, budgeting, revisions, permitting, scheduling, construction, and final walkthrough. Throughout the project, we maintain communication and coordinate all phases to provide a streamlined experience from concept to completion.
- What education and/or training do you have that relates to your work?
H2O-Matic Pool & Patio invests heavily in education, certifications, and industry training to ensure projects are built to current standards and best practices. We are a licensed North Carolina General Contractor and licensed landscaper. Our team holds certifications through major manufacturers including Techo-Bloc Certified Installer and Belgard Certified Contractor, credentials earned by relatively few builders in our market. We are also a Certified Concrete Pool Builder through the Pool & Hot Tub Alliance (PHTA) and hold certifications through the Concrete Masonry & Hardscapes Association (CMHA). These certifications involve training in construction standards, installation practices, structural considerations, safety, and long-term performance. Beyond certifications, our work has been recognized nationally, with projects receiving awards through the Pool & Hot Tub Alliance, an achievement that reflects quality craftsmanship, design, and execution within the pool industry. We believe continuing education matters because materials, installation standards, and construction methods evolve — and staying current helps us build projects designed to perform long after completion.