FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Onsite Services are billed $150 an hour with 1 hour minimum. We are great at what we do so we end up fixing issues as soon as possible and were priced this way to incentivize techs.
- What is your typical process for working with a new customer?
The best customer is the kind that comes back. Too many businesses choose to suck customers dry and move onto the next. We want you to know that when you choose us well make sure that you are taken care of well after you use our services. We are a part of the community and well never give you a reason to look for another service.
- What education and/or training do you have that relates to your work?
Our owner served as a server administrator for the United States Marine Corps. While enlisted he worked in a team to create server stacks for multiple field exercises and deployments. After the marine corps he did the same work for an engineering company and a large managed service provider. Our employees are all former service members with IT related backgrounds or college educated graduates. We do not believe in turnover, so all of our employees are promoted and trained from the bottom to the top.