TKL Construction Inc

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Introduction: I feel that communication with my clients is the key to success. One of the most common complaints in the construction industry is not the speed of the project but the lack of communication. Larger projects will sometimes have unexpected delays or issues but keeping our customers informed of what is happening on the job and what will be happening next is imperative. One of the most important aspects to success in the marketplace is to clearly define goals and timelines. We try and always make sure we are the best fit for your job. I have in the past referred out a potential client because I didn't feel that I could bring any value to the project and it would be less costly to not hire a general contractor. We stay busy and try to execute our projects with a high level of professionalism and satisfaction by spending time listening to what our clients want instead of talking at them. No two construction projects are alike and while they may be similar, each customer and their individual requirements are what make this interesting. The subcontractors that we use have often been with me for years. I have always tried to treat my subcontractors as I would want to be treated - paid promptly and to be communicated with in terms of what is expected on a project. We count on them and we trust in our relationships with them to leave a lasting impression.

Overview

Hired 2 times

Background checked

2 employees

6 years in business

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Featured Projects

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Hall Bath Remodel
Bathroom Remodel

Reviews

Customers rated this pro highly for work quality, professionalism, and responsiveness.

Exceptional 5.0

5 reviews

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Lauren E.

Apr 22, 2020

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Hired on Thumbtack

We really couldn't have asked for a better experience. When they say communication is important to them, they mean it. The kitchen in our newly purchased house had various issues requiring a gut renovation. We were relieved to find a company so upfront and communicative about the whole process. Aside from doing excellent work, Troy and his team handled some major curveballs (an understatement) with aplomb. We're thrilled with the results and wouldn't hesitate to work with them again.

Details: Full remodel of existing kitchen • I'm not sure, need professional recommendation • I'm not sure, need professional recommendation • No existing plans, but have a good idea of what I want • Residential

Kitchen Remodel

Karen S.

Dec 30, 2018

Very professional. Highly recommend. We have used this company for two projects in our home and have been extremely pleased. Troy is extremely engaged and is very responsive, constantly communicating updates during projects. Crews were professional and did excellent work. We will certainly used TKL Construction in the future.

Eugene T.

Dec 28, 2018

Troy from TKL has been a joy to work with. He keeps to his schedule and when things don't go according to plan, he is communicative and upfront about the work progress. With any construction or renovation project, there will inevitably be unforeseen challenges that occur, and Troy is able to factually and effectively communicate all the steps to resolution and even brainstorm solutions. I have thoroughly enjoyed working with Troy and would highly recommend him.

Chris L.

Oct 19, 2018

All correspondence and interactions with TKL were extremely professional. I always knew where the project stood, and was confident that quality work was being done at an economical price. If I ever needed an update, Troy was on the ball.

Tanya G.

Jan 23, 2019

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Hired on Thumbtack

Details: I'm just starting • Bathroom • Repairs to existing structure • Less than 500 sq ft • Residential

TKL Construction Inc's reply

Thanks for the opportunity to be of service. All the best.

General Contracting

Credentials

Background Check

Jason Townsend

FAQs

What is your typical process for working with a new customer?
I like to meet with a client with a site visit to go over what they are thinking. I will then come up with an estimate and if it the potential client would like to move forward we can either go to contract or I may schedule a follow up visit with our sub contractors to refine the bid. Once we are at the contract stage, we will sit down to discuss any open options such as cabinet selection, flooring options, paint colors, etc.
What education and/or training do you have that relates to your work?
I passed the NASCLA contractors exam which allows me to be the qualifier for TKL to be be a licensed NC General Contractor (license #80653). I am personally a NC licensed Insurance Adjuster which gives me additional knowledge in helping homeowners with an insurance loss. And I am also a Certified Lead Renovator for working on homes prior to 1978 that may have lead issues.
How did you get started doing this type of work?
I began in Florida working for a rather large emergency response company focused on fire/water and smoke mitigation. It was through that business that I became convinced that communication is key and learned much about the construction industry. Over the years I became very experienced in the business to the point that running my own company became kind of natural. I co-owned a construction company for a number of years before passing the NASCLA contractors exam so I could license my own construction company and TKL was started.