Dream Decks LLC
Contact for price
Concrete location
Sorry this pro can’t do your job, but we know other pros who can. Check them out
Introduction
Dream Decks LLC redefines outdoor living through the installation of custom decks, fences, pergolas, screen porches, and paver patios. Our team of skilled craftsmen have seen every obstacle and know to jump every hurdle. Your home improvement project will be done with the most current technology and the utmost quality. Call today to speak to our knowledgeable staff.
Projects and media
14 photos
Projects and media
14 photos
Specialties
Concrete location
, , , , , ,
Reviews
Customers rated this pro highly for value, punctuality, and work quality.
3.4
5 reviews
5
60%
4
0%
3
0%
2
0%
1
40%
Larry D.
Apr 23, 2019
Dream Decks did an amazing job of removing very old decking from our dock and bulkhead, and replacing it with Trex composite materials. I had always intended on doing the project myself, but Dream Decks was completing a large project at our neighbor's new house and I was more than impressed with not only their work, but their obvious commitment to exceptional work. I am so happy I asked Ryan to provide me a quote for our dock replacement after seeing the finished project next door. Dream Decks did a tremendous job on our dock replacement project at a more than fair price, not to mention saving me about 4 weekends of work. I will continue to highly recommend Dream Decks to everyone that compliments our new dock and bullhead.
James B.
Dec 27, 2019
Dream Decks personifies incompetence and mismanagement. They would make a great small business case study in (1) what not to do to build a customer base and loyalty, (2) how important project management and customer service skills are to any company, and (3) the impact of poor business acumen and internal (within the organization) and external (to the customers, suppliers, and vendors) communications are. This company completely failed this customer at every step of the process. Their mantra and company logo should read, “I’m sorry, yes we screwed up, but you’re going to love it when it’s done.” Why this particular mantra and logo? Because that’s all this customer heard from the owner and Scott as a way of mitigating all of the missteps and lies experienced as part of my customer experience. In my humble opinion, the owner (Ryan Smith) is absolutely clueless. Scott Turlington, the sales rep that visited my home and the principal bad actor during this whole misadventure, was rewarded by a promotion to Operations Manager for Dream Decks…..and he is still negatively impacting me and probably even more customers. The following paragraphs outline my experience.
I scheduled an appointment with Dream Decks through Home Advisor. That appointment was confirmed by Home Advisor on October 23, 2019 via email. The appointment with Dream Decks was scheduled for Friday, October 25, 2019 at 9:00 a.m. for the purpose of obtaining an estimate to install a vinyl/PVC fence. I did not hear from the company directly as was advertised by Home Advisor. I contacted Dream Decks and spoke with Scott Turlington about the appointment. Scott had no clue that an appointment was scheduled through Home Advisor and stated that there was no way anyone from his company could make that appointment. We agreed to reschedule the appointment to Monday, October 28, 2019.
Scott showed up on October 28th, I defined the requirement for an ~50-linear feet of 4-ft vinyl fence with one 4-ft wide gate. Scott took his measurements and then he departed. He provided an estimate at 8:00 p.m. that same day as an attachment to a text message. I responded with the lowest-cost estimate I had already received from Lowe’s and Scott indicated that they could match the Lowe’s price and that Dream Decks was a Lowe’s registered installer and that they installed this same type fence all the time.
Scott agreed, in a text message, to submit a revised proposal based on the lower price. I asked that the revised proposal include a start date and an estimated amount of time it would take to complete the job. Scott’s text response said, “We would do the job on 11//11 Monday November 11th would be completed in one day by our fence crew and we would quality control it on the 11th.”
• Based on the receipt of the revised proposal and the start/completion date I accepted the Dream Deck proposal. Scott sent me a link via email and confirmed that half of the $1,620 would be required as down payment. The link Scott sent was to a QuickBooks payment system that would only accept the full amount with no option for changing the amount to the agreed amount of half-down (($810.00). After much confusion, Dream Decks billed me the full amount of $1,620.00 on October 29, 2019 despite the agreement that required one-half of the cost upfront with the remaining one-half due upon completion of the fence installation. Scott Turlington assured me via text that he didn’t understand why the system did that but that, in the end, I would be 100% satisfied.
• On November 10, 2019 I texted Scott “Are we still on track for tomorrow? …another family is interested in a fence install….they will come by tomorrow evening to look at mine. I had thought you were going to come by and drop off the materials but I guess going to show up with them tomorrow”. I sent this text at 4:57 p.m. on the day prior to the scheduled install because I had not heard from Dream Decks and because Scott had previously asked me if it was okay for his workers to stage the materials at the work site on Friday, November 8th. I agreed to the materials being delivered in advance of the work start date; but that did not happen as agreed. At 5:41 a.m. on the day of installation I received a text from Scott stating “… the material should have been dropped on Friday I will check with Lowe’s first thing this morning and get back to you we have a production meeting this morning I will call you directly.” That text message was followed by a 12:44 p.m. text from Scoot that said, “….they’re not able to tell me anything I am going to drive to the Lowe’s store now and talk to the manager see what I can figure out.” I didn’t hear anything from Scott so at 3:27 p.m. I asked him what the plan was. His response shocked me…his text message stated, “we have ordered the fencing….it’s going to be 10 to 14 days.” When I asked him what he meant by that statement and when did he actually order the fencing, Scott’s text response was “Yesterday”; meaning that he did not order the material until November 12, 2019….to which I asked the question “What do you mean you ordered it yesterday?” Scott’s response was “In a meeting…call you right back”. So I entered into a contract with Dream Decks on 28 October, paid in full on 29 October and on 12 November they finally ordered the material for a job that was scheduled for completion on 11 November – and I was going to have to wait another 10-14 days for the material to show up before they could once again schedule an installation.
Based on 10-14 day material lead times, one would assume that the materials would be available no later than 14 days from the order date of 12 November – equating to a 26 November material availability date. One would also assume that Dream Decks would exercise due diligence in tracking the material order from Lowe’s and that would enter into the equation for their production scheduling and human resource allocation. You would be wrong on every account. Dream Decks did none of these things. I got tired of waiting and called the owner of Dream Decks on Tuesday, December 3, 2019 to determine the status of my project. I got his voicemail and decided to call the business office and speak to the Operations Manager…much to my surprise I learned that Scott Turlington (the Dream Decks rep who screwed all of this up) had been promoted to Operations Manager. Scott informed me that my materials would be picked up the next day (December 4th) and installed the following day (December 5th). This timing was confirmed by the owner of Dream Decks in a 3:32 p.m. December 3rd text message when he stated “….your material is coming to the store tomorrow and we are going to pick it up and install it on Thursday and we should be done Thursday close of business”.
Fast forward to Thursday, December 5th. After no communications (calls, texts, or emails) I decided at 10:28 a.m. to once again initiate contact with the owner of Dream Decks via text to ask, “Are you folks coming today? Obviously, asking because they’re not here.” The owner’s response, “I’m sorry Jim I totally messed up. I thought I had told you Friday. We’re picking it up from the store today to install tomorrow! I really apologize but you’ll love it when we’re done.” I immediately called the owner to find out why I never received a call, why I once again was lied to, and why they had great difficulty in getting anything right. He apologized again and offered a $200.00 reduction in the cost to make up for the “inconvenience”; the most overused word in customer service. I wasn’t inconvenienced! I was taken advantage of, I was lied to, I was treated like crap throughout the whole process – and the $1,600.00 was sitting in their interest-bearing accounts and not mine. 25 days after the promised install date I will get a fence. The ineptness, shady business practices, and total disregard for the customer is overwhelming. I would NEVER, EVER recommend this company to anyone.
Dream Decks finally showed up on December 6, 2019; without any concrete and with no understanding as to what they were supposed to do. The installers asked me to tell them how I wanted the fence installed. Additional details of this Dream Decks failure can be provided by contacting me at scruggj@yahoo.com
Pam I.
Feb 17, 2019
Ryan Smith w/Dream Decks came early and stayed late everyday, and worked hard to install our vinyl fencing. We are VERY happy with the job he did. We will use him again for sure! He worked very hard even in the rain. He was very profesional, and we could not be happier with our vinyl fencing he installed! Customer satisfaction was very important to him! I will use them again and am very happy with them and the perfection of our fence. Great Job!!
Darby H.
Feb 10, 2019
Great company. They did a custom remodel of our fireplace and built a mantle and cabinets. Beautiful work and I couldn’t be more satisfied.
Lameka F.
Feb 6, 2020
·
Hired on Thumbtack
Hired on Thumbtack
He scheduled an appointment with me never called to cancel just didn't show up.
Details: Home • Install a new fence or gate • Vinyl • Less than 50 feet • 6 feet
Fence and Gate Installation