FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
"The bitterness of poor quality remains long after the sweetness of low price is forgotten." - Benjamin Franklin At Carolina Roof Repair, we believe in fair, honest, and transparent pricing, no hidden fees, no gimmicks. Our rates reflect industry standards and the exceptional level of craftsmanship we deliver. We proudly offer discounts for seniors, military personnel, and first responders as a way to give back to those who serve. We’re not storm chasers. We’re a local, trusted company committed to being here for the long haul. Our focus is on building unbreakable relationships with our clients so you always feel like you have a real team behind you, ready to protect your home for years to come. In some cases, we may not always be the lowest bid, but we’re focused on doing the job right the first time, using high-quality materials, backed by a leading craftsmanship and manufacturer warranty. If you're simply looking for the cheapest price, that might not always be us (although we will do our very best!), but if you value lasting results, trust, and a partner you can call on anytime, we’re your team. Our promise to you: We’ll always do our best to keep costs low and value high, without ever cutting corners or compromising quality. We also promise, if you choose the cheap work, you will fully regret it later. Imagine a busted pipe that got cheap attention. Over time the cheap parts and cut corner tactics cause black mold throughout your walls in your home; now that $300 cheap slap over costs you $15,000 or more and your entire home is affected. Now imagine that same scenario, but this time it is your roof ... Have it done right the first time ... you and you're family are worth it!
- What is your typical process for working with a new customer?
From the very beginning, our goal is to provide a seamless, stress-free experience rooted in professionalism, expertise, and clear communication. We start with a free inspection, where we take the time to carefully assess your roof’s condition and understand your specific needs. Whether you're unsure about the next steps or already know exactly what you're looking for like an inspection report for a real estate transaction, we’re here to provide the right solution with precision and care. We take pride in delivering high-quality materials, skilled craftsmanship, and a level of customer service that ensures you're informed, supported, and confident throughout the entire process. Our team is focused not just on solving problems, but on earning your trust for the long term.
- What education and/or training do you have that relates to your work?
We have developed deep expertise across every aspect of the roofing industry over the past 20 years. We have worked in the field, mastered installation techniques, led crews, and gained extensive knowledge in insurance adjusting and public adjusting, giving us a unique ability to advocate for homeowners during the claims process. Matt is also proud to be HAAG Certified, a designation that reflects advanced training in roof inspection and damage assessment and one that many in the industry rely on when they need expert guidance. This combination of real-world experience, technical knowledge, and cross-industry insight allows us to provide unmatched value to our clients and ensure every project is done with precision and integrity.