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About
Trustworthy, reliable, knowledgeable of all appliances ( all brands) finished number 5 in the nation as a Samsung tech but I am certified in all brands 10 plus years experience. I am owner and operator for Coastal Carolina Appliance Repair in Oak Island and surrounding areas. Quick response and some same day fixes if parts are available. We only use certified manufacturers parts. Fully insured and licensed. Looking forward to serving the area with 5 star service. Normal operating hours are Monday - Friday 8am-5pm weekend and emergency services available. We charge a$90 diagnostic fee. Will wave the fee if hired and charge for part and $160 labor.
Overview
Hired 406 times
Background checked
1 employee
4 years in business
Business hours
SunClosedMon9:00 am - 5:00 pm
Payment methods
This pro accepts payments via Cash, Check, Credit card, and Square cash app.
Top Pro status
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
2024
2023
Services offered
Appliance type
Washer / dryer
Refrigerator
Oven / stove
Dishwasher
Power source
Electricity
Gas (natural)
Projects and media
Projects and media
Reviews
Customers rated this pro highly for professionalism, work quality, and responsiveness.
Great 4.8
154 reviews
5
93%
4
2%
3
0%
2
0%
1
5%
Your trust means everything to us. Learn about our review guidelines.
Read reviews that mention:
Rob H.
Jan 4, 2024
•
Hired on Thumbtack
Mack was very well informed about our issue upon arrival and remedied the problem quickly. He also gave preventative tips for potential common issues with Samsung appliances.
Details: Refrigerator • Samsung • Residential
Appliance Repair or Maintenance
Jackie B.
May 1, 2024
•
Hired on Thumbtack
Mack was great He was on time Diagnosed the problem right away Knew what had to be done and proceeded to solve the problem We will definitely use him for all appliance needs and will refer him to others
Details: Refrigerator • GE • Residential
Appliance Repair or Maintenance
Linda L.
Oct 18, 2023
•
Hired on Thumbtack
Mack helped me from the beginning of a major applianceinstallation that had many different players. He double and triple-checked that the measurements were correct and assured me that the appliances would work in my predefined space. He and his partner Jeff did a great job with the installation and I love the new look!
Mack saved us money by repairing our appliances, rather than having to replace them. He was able to diagnose the problems quickly, ordered the parts and completed the repairs in a timely manner. Would highly recommend Mack, he was a pleasure to work w.
Details: Refrigerator • Frigidaire • Residential
Appliance Repair or Maintenance
Bob H.
Aug 16, 2023
•
Hired on Thumbtack
Mac was able to come earlier than expected - immediately identified issue and was able to repair promptly and professionally. Extremely friendly and courteous- especially with my 2 dogs.
Details: Refrigerator • GE • Residential
Appliance Repair or Maintenance
Credentials
Background Check
Lonnie Russell Jr
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
I charge $80 to come out and diagnose the issue, if it's a simple fix then that is all that is charged. If a part is needed then I wave the diagnostics fee and charge for the part and $160 labor.
What is your typical process for working with a new customer?
listen to the customers issue and diagnose then thoroughly explain the issue to the customer and fix the issue.
What education and/or training do you have that relates to your work?
Samsung certified training and Asurion certified training on all appliances and brands.
