FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
When it comes to pricing, I aim to gather all the information I need before providing an estimate. This ensures that my estimates are accurate, and I strive to stick closely to them. Rest assured, I always provide fair and honest quotes.
- What is your typical process for working with a new customer?
I begin by templating the area for new countertops and assisting customers with budget considerations. Next, I offer samples or guide them to our showroom to explore our slabs, ensuring the best slab is chosen. Once they've chosen, we collect a deposit and initiate the fabrication process, with installation completed in no less than 5 business days for a seamless and efficient experience.
- What education and/or training do you have that relates to your work?
I've earned certificates in sales and person-to-person interaction, focusing on understanding customer needs. Most significantly, I've acquired hands-on training in operating all machinery for countertop fabrication. In our family business, my father emphasized the importance of product knowledge. We prioritize experience within our team, ensuring each member brings years of expertise to their respective roles.