What is your typical process for working with a new customer?
When a customers calls, we have a conversation to decide on the total picture of that customers needs. I log all requirements for the job, gates, sizes, columns, landscaping, etc. I ask to be sent a picture of the entrance where the custom gate is to be installed, via email and the I go to work with the design. Utilizing a photoshop/graphic design software I place the entire design onto the supplied photo so the customer can see exactly what the finished project will look like. I send the customer a review of the design to make sure we are on the right page, and then I send a full quote for the finished project.
What education and/or training do you have that relates to your work?
My design back ground started at the Art Institute of Fort Lauderdale, where I graduated with honors. I then spent over 30 years in graphic, architectural, and sign design fields, giving me a unique perspective on working with all kinds of clients from all over the world.
What types of customers have you worked with?
The most common types of jobs are Custom Driveway Gates. Most of my clients require a gate that is not of a "Standard" size, so a custom sized and designed gate to fit their entry is required. I have also been doing a lot of Gate Automation, weather it's adding gate operators to an existing gate, repairing a gate operator or installing an entire gate and gate operator system.
We have been installing gate systems for over 10 years and always use top of the line equipment with quality and longevity in mind!
Describe a recent project you are fond of. How long did it take?
I recently completed a job for a customer across the country in California. With one phone call and many emails, we were able to design and build a 20' custom "Tree" gate, with a smaller walk-through gate also. This job required that I not only design the entrance, but also included construction plans for the entire entrance. We utilized redwood and teak in to the columns and fencing with a beautiful stone skirt and knee wall. The plan was a bit challenging, but when finished it was one of the most amazing entrances I've designed to date.
What advice would you give a customer looking to hire a provider in your area of work?
Look at the Quality of work created. Get references and call them!