FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our Consultation Fee is $99. I explain it so you understand why and can typically provide you with options. I think about your family's needs from a health perspective, but also a budgetary. That is why my select clients enjoy doing business with us. You have some say on the solutions you choose. Some solutions are needed and temporary, others are more effective and permanent. But you will understand the work and why one problem may only have a few options and why one problem must be solved before another can be revealed. My job is to provide you with enough information so you can make an informed decision. I've been doing this for the better part of 35 years. I know a tremendous amount about plumbing and related subjects.
- What is your typical process for working with a new customer?
We gather their contact information, ie. email address, job address and a working phone number. Provide an available appointment time, collect an appointment fee to secure their appointment and we send a confirmation message. Prior to the appointment, we will call or text (typically 30 minutes before).
- What education and/or training do you have that relates to your work?
30 plus years of experience with everything from heavy equipment to trouble shooting. Michael Harlow code class. Rinnai training for tankless. OSHA certified for work place safety. EPA certified. More than most would care to read about.