FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
the studio specializes in art/image restoration. these projects go by global rates rather than hourly, a policy that benefits clients. often times, people either discover or are given pieces of their family history that are well on their way to ruin. professional restoration transforms them into legacy pieces that may be handed down through the generations and it requires extensive care and studio time. when viewed under a microscope, the pieces are much more damaged than they appear to the naked eye. as an example, rebuilding a hand could require 5 hours of construction, skin color matching, light and shadow effects, and positioning. at the normal studio rate of 75/hr, that would be 375 just to rebuild a small fraction of the entire piece. it wouldn't be fair to charge the client by the hour. these types of projects require a minimum of 30 hours for seemingly simple restorations. typically, studio times average 60-100 hrs. global rates normally include other client specifics i.e. # of prints, type (archival/100 to 200-yr lifespan without fading or deterioration or standard/short lifespan), if framing or frame restoration is required, and shipping method. clients benefit greatly from global rates.
- What is your typical process for working with a new customer?
examine the pieces under a microscope to see actual damage. show the client a closeup specimen and discuss the project scope. agree on the global project rate. the client is then required to pay a 50% non-refundable deposit to book studio time. studio updates are sent periodically. the proof(s) are sent electronically. the remaining balance is due upon approval. after receipt thereof, the master image(s) are prepared and printed. all pieces are sent insured via UPS or USPS with tracking. follow-up calls are a big part of the process as the big reveals conclude such delicate projects and it's wonderful to hear the happiness in their voices !
- What education and/or training do you have that relates to your work?
art school paired with years in film/tv production and graphic design. the real training, however, is practicing techniques on a consistent basis and constant exploration of new methods.