FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Transparent Estimates: We provide clear, upfront pricing with no hidden fees. Service Fees: A standard service call fee may apply for repairs, depending on location. Discounts: We offer seasonal promotions and discounts for new customers or repeat business—ask us about current offers! Payment Options: We accept cash, credit cards, and checks for your convenience. No Surprises: The final price is confirmed before any work begins, so you’ll know exactly what to expect. This covers the essential info while keeping it concise!
- What is your typical process for working with a new customer?
1. Initial Contact Customer Inquiry: The customer contacts you through phone, email, or website. This could be for a repair, installation, or maintenance service. Qualifying the Job: You may ask for basic details like: Type of garage door (manual or automatic) Issue or service request (installation, repair, maintenance) Door dimensions or model (if available) Location details for scheduling purposes 2. Consultation & Inspection Schedule a Site Visit: If the job is more complex, like a new installation or a major repair, you’ll schedule an on-site consultation. On-Site Assessment: You or a technician will go to the customer’s location to inspect the door. This might include: Measuring door size (for installation or replacements) Identifying specific issues with the door (broken springs, damaged panels, etc.) Checking for the condition of the opener system, tracks, sensors, etc. Discussing customer preferences (e.g., material, color, style for a new door, or specific repair preferences) 3. Provide Estimate & Options Explain the Issue: If it’s a repair, explain what’s broken and how it affects the door’s performance. Offer Solutions: For repairs, suggest different solutions (e.g., replacing a part vs. replacing the whole door). Cost Estimate: Provide a detailed, transparent estimate. This could include: Labor costs Material or part costs Any additional charges (e.g., emergency service fee, disposal, etc.) Options for New Installations: For new doors, show the customer different designs, materials, and options (e.g., steel, wood, insulated, non-insulated, etc.) with associated pricing. 4. Scheduling the Work Agree on a Timeline: Once the estimate is approved, schedule a time for installation or repairs. Ensure the customer is clear on the timing, whether it’s a few hours, a full day, or more for larger projects. Confirm the Appointment: Send a confirmation and remind the customer the day before (helps avoid no-shows). 5. Installation/Repair Day Arrive On Time: Be punctual, and make sure your team has the necessary equipment and parts. Explain the Process: Briefly explain what will be done, especially for complex installations. Professional Work: Perform the repair or installation according to best practices, ensuring safety and efficiency. Keep the Customer Informed: If anything unexpected comes up, like a part being unavailable or requiring a slight change in the plan, keep the customer informed. 6. Completion & Final Inspection Test the Door: After the work is completed, test the door’s functionality: Open and close it multiple times to ensure smooth operation. Check for any unusual noises or issues. Make sure the opener (if applicable) works properly with the door. Clean Up: Ensure the work area is cleaned up. Dispose of old parts, packaging, or debris. Customer Walkthrough: Go over the work with the customer to ensure they are satisfied. Explain Maintenance Tips: If relevant, provide the customer with maintenance tips (e.g., lubrication, sensor checking, etc.). 7. Payment & Invoice Provide the Final Invoice: Give the customer an itemized invoice. Accept Payment: Accept payment via cash, check, or credit card (or whatever method you offer). Offer Warranties: If applicable, let the customer know about any warranties on the door, parts, or service. 8. Follow-Up Customer Satisfaction: Call or email the customer a few days after the job to ensure they are happy with the work and if they have any follow-up questions. Request Reviews/Referrals: Encourage the customer to leave a review or refer you to friends or family. Positive feedback can go a long way in the garage door industry. 9. Maintenance & Service Plans (Optional) Offer Ongoing Service Plans: For new installations or regular maintenance, you might offer a service plan, which includes periodic check-ups, lubrication, adjustments, etc. This process could vary slightly depending on the complexity of the project or the nature of the customer (e.g., residential vs. commercial). Do you focus mostly on repairs or installations? Or is there another area you specialize in within the garage door industry?
- What education and/or training do you have that relates to your work?
BA Bachelors administration/management. Over 10 years of garage door training.