FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Customers should be aware that our pricing is transparent and competitive, reflecting the high-quality services we provide. Here are some key points about our pricing: 1. Transparent Quotes: We offer transparent and detailed quotes for our services. Our quotes include a breakdown of costs, ensuring you know exactly what you're paying for. 2. Competitive Rates: While we provide top-notch services backed by our industry experience, we strive to keep our pricing competitive. We believe in offering great value for your investment. 3. No Hidden Fees: You can trust that there are no hidden fees in our pricing. What you see in the quote is what you pay, and we don't surprise you with unexpected charges. 4. Discounts: Periodically, we may offer discounts or promotions on our services. Be sure to check our website or contact us to inquire about any ongoing discounts or special offers. 5. Customized Solutions: We understand that every project is unique, and our pricing can be customized to match your specific needs. Whether it's a one-time service or an ongoing maintenance plan, we work with you to tailor our pricing accordingly. 6. Value for Quality: Our pricing reflects the value of high-quality exterior restoration and pressure washing services. We believe that investing in the long-term health and appeal of your property is well worth it. We encourage customers to reach out to us for a detailed quote based on their specific requirements. We're committed to delivering the best results at fair and competitive prices, ensuring your complete satisfaction with our services.
- What is your typical process for working with a new customer?
Our typical process for working with a new customer is designed to ensure a seamless and satisfactory experience. Here's an overview of the steps we take: 1. Initial Contact: It all begins with your initial contact. You can reach out to us through our website, phone, or email. Our friendly and knowledgeable team is ready to assist you. 2. Consultation and Inquiry: During your first contact, we'll discuss your needs, preferences, and any specific requirements you have. Whether it's roof washing, house washing, or any other service, we'll gather all the necessary information. 3. Quote and Estimate: Based on the information you provide, we'll generate a detailed quote for our services. The quote will include a breakdown of costs and a transparent overview of the services we'll provide. 4. Scheduling: Once you're satisfied with the quote, we'll work with you to schedule the service at a convenient time. We understand that your schedule is important, so we offer flexible scheduling, including weekends and evenings. 5. Service Execution: On the scheduled day, our experienced team will arrive at your property fully equipped to perform the service. We take all necessary safety precautions and ensure that the work area is prepared for the service. 6. Quality Service: We deliver the service with a focus on quality, utilizing the latest equipment, techniques, and eco-friendly solutions. Our experienced team takes great care to ensure the best results. 7. Customer Satisfaction: Your satisfaction is our priority. After completing the service, we encourage you to inspect the results and share any feedback or concerns. If you're not completely satisfied, we'll address any issues promptly. 8. Ongoing Maintenance (if applicable): For customers interested in ongoing maintenance plans, we can discuss and set up a schedule that suits your property's needs. Regular maintenance ensures the long-term health and appeal of your property. 9. Payment and Billing: Our billing process is straightforward, with no hidden fees. You can make the payment as per the terms agreed upon in your quote. 10. Follow-Up and Customer Care: We believe in maintaining a lasting relationship with our customers. Our team may follow up with you to ensure you're happy with the results and to address any questions or concerns. At ER Pros, we're committed to providing a hassle-free and customer-centric experience from the initial inquiry to the completion of the service and beyond. Your satisfaction and the well-being of your property are our top priorities.
- What education and/or training do you have that relates to your work?
Our team at ER Pros brings a wealth of education and training directly related to our work. With a combined 10 years of experience in the construction industry, we have deep insights into the structural intricacies of buildings and various building materials. Our team members have received specialized training in exterior restoration and pressure washing techniques, ensuring that we execute our services with precision and care. Additionally, we stay updated on the latest industry advancements and eco-friendly practices to deliver the best results for our customers.