Triad Mac

Kernersville, NC

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About this pro

How does your service stand out?

I worked for Apple Inc for over 5 years, and have been certified by them for the services Triad Mac provides.

What do you enjoy about the work you do?

I love helping customers enjoy their technology, whether is is setting it up, training them on how to get the most out of it, or fixing an issue so they can continue to get the most out of their device.

Location

Kernersville, NC 27284

Years in business

5

Number of employees

5

Times hired on Thumbtack

25

Reviews

18 Reviews
  • Carole M. Mar 1, 2016
    Triad Mac is the best! Always ready to take care of any problem we might have in a timely and professional manner. Josh Spencer our technician is always on time, very polite, knowledgeable and professional! He makes sure that whatever our problem might be that we understand how he fixed it. He is also very patient! All this and they make house calls! Can't beat Triad Mac for all your Apple product service and updating!
  • Deidre J. Sep 11, 2015
    Phone or Tablet Repair
    Verified Review
    Went above and beyond to handle my iphone issue.
  • Jean I. Mar 18, 2015
    Phone or Tablet Repair
    Verified Review
    Very nice man. He really helped us get our IPhone situation, Straight. I would recommend Mr. Phelps to anyone!!!
  • Charles C. Dec 20, 2014
    Computer Repair
    Verified Review
  • Emily D. Oct 9, 2014
    Apple Computer Repair
    Verified Review
    Robert was great, would definitely recommend him to anyone needing a phone screen repair as well. Very quick and affordable.
  • Anna D. Sep 17, 2014
    Cell Phone Repair
    Verified Review
  • Aramie B. Jul 11, 2014
    Apple Computer Repair
    Verified Review
    TriadMac was awesome, efficient and did exactly what they said they would do, which was to repair my shattered 4S screen in about an hour, for an excellent price. Thanks!!
  • Tawne C. Apr 11, 2014
    Cell Phone Repair
    Verified Review
    This business is awesome. Very knowledgeable, friendly and FAST!!! I recommend!!!!!
  • Karli C. Mar 28, 2014
    Cell Phone Repair
    Verified Review
    great CS, fast and efficient work. HIGHLY recommend
  • Corey C. Mar 24, 2014
    Cell Phone Repair
    Verified Review
    Awesome guys, great work highly professional. Best around
  • Eileen D. Mar 19, 2014
    Cell Phone Repair
    Verified Review
    They advised that my phone was not damaged, but malfunctioning, so rather than have me spend money with them on a repair fee, they encouraged me to contact the supplier. Way above and beyond what you might expect. I highly recommend them.
  • Ashley B. Mar 18, 2014
    Cell Phone Repair
    Verified Review
    I'm from western nc. I don't know anyone in Winston Salem. So when my phone cracked, I googled phone repair. Did my research and chose triad mac. I'm so glad I did. They responded to all my questions in a prompt manner. Made me feel welcome when I showed up. Did quick work. My phone looks brand new. Great pricing and amazing service. Thanks soooo much!
  • Teddy C. Feb 13, 2014
    I am not the most tech savvy person you'll ever meet, so when I found Triad Mac, I was more than thrilled. I always dreaded trying to get help at the Apple store because there was just too many distractions and I felt very rushed. Rob came to my house and patiently walked me through tons of questions until I was completely satisfied. He gave me recommendations that made my connection better and installed everything I needed without having to call anyone else. He showed me shortcuts and ways to make my computer perform the way I wanted it to. He was so knowledgable, polite, and professional. I have recommended Triad Mac to all of my friends. I don't think you will find better service anywhere! Truly the best service I've ever had!!
  • Amanda Z. Feb 13, 2014
    Robert and his team swiftly diagnosed my injured MacBook, priced a repair and then, when I decided to buy new, transferred everything from my Time Machine and I was up and running in less than 48 hours. Dead to new, that quick (and it would have been quicker if I had moved faster). I love Triad Mac, their service, expertise, and professionalism.
  • Clarence W. Jun 10, 2012
    Cell Phone Repair
    Verified Review
    Great service and fast and good price great job
  • Tori W. May 4, 2012
    I hired Rob Phelps of Triad Mac to help us set up our new iMac. I am all new to the world of Apple and he helped us so much. He is an incredibly nice person. He is full of knowledge beyond comprehension. It was an absolute pleasure to meet Rob and I can't thank him enough for helping me get my company up and running again as we said Bye bye PC....Hello Mac!! I so highly recommend Triad Mac to anyone faced with any type of Mac/Apple issues. ~*~Thank You so much Triad Mac~*~ Tori Williamson, Owner Stencil Me In, Inc. www.stencilmein.com
  • Robert M. May 3, 2012
    It was a pleasure working with Rob. He immediately understood what i wanted to do and how to make my Mac do it.
  • Stephen W. May 2, 2012
    Cell Phone Repair
    Verified Review
    Excellent service! Robert came to me the next day and quickly replaced the screen/front glass of my iPhone 4. I'm using it right now and it has worked perfectly for two days now. Thanks!

Q&A

What types of customers have you worked with?
Technical Support, Mac Setup, iPhone Repair, iPad Repair, Computer Training, Apple Training, Apple Troubleshooting, Mac Training, Mac Troubleshooting, iPad Training, Apple IT, Apple Support, Mac Support, iPhone Support, iPad Support
What advice would you give a customer looking to hire a provider in your area of work?
Make sure that the person you are hiring has certifications through Apple.