FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We believe in clear, upfront pricing—no hidden fees. Standard rates are based on home size and condition. New customers get 20% off their first clean, applied once the booking is confirmed.
- What is your typical process for working with a new customer?
We start with a quick phone or online consultation to understand your needs. From there, we create a cleaning plan, confirm your booking, and send a trusted cleaner. After the first visit, we check in to make sure expectations were met.
- What education and/or training do you have that relates to your work?
Our team is trained in both standard cleaning procedures and our own SOP checklists that ensure consistency, quality, and attention to detail every time.