FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Flat Rate Fixed Pricing. MVC's (Most Valued Clients) receive special perks.
- What is your typical process for working with a new customer?
I gather the client problem description and client details to make a support ticket then I establish remote access to render services on the affected device. I record all remote sessions and tickets are audited.
- What education and/or training do you have that relates to your work?
I attended college for network administration and support and also apprenticed for a local IT shop. I'm 3+ years in as an MSP and did computer repair for a decade; prior.