FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer fair, upfront pricing with no surprises. Every estimate is clear so you know exactly what you're paying for. We also provide seasonal promotions, financing options, and free replacement estimates to make your project as affordable as possible.
- What is your typical process for working with a new customer?
We keep things simple. First, we learn what you’re experiencing and what you need. Then we complete a thorough on-site assessment and walk you through clear options based on your home, budget, and goals. Once you’re comfortable, we handle the entire job with professional installation, clear communication, and clean workmanship.
- What education and/or training do you have that relates to your work?
Our technicians are licensed, certified, and trained on the latest heating and cooling technologies. We stay current with ongoing professional education, manufacturer training, and North Carolina code requirements. You’re getting knowledgeable professionals committed to doing the job right.