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DeAnn C.
Apr 25, 2019
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From Google
Very personable and very kind and respectful and attentive to the needs of getting this job completed it and we are greatly elated to have had them serviced our airconditioning unit to repair the thermostat
Sutton Brothers's reply
We certainly appreciate the opportunity and are grateful for your review of our service. Thank you for the opportunity!
A O.
Jan 25, 2019
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From Google
Brad Fletcher and Sutton Brothers are the people you want to look at your HVAC needs. Brad is scientific and analytical about measuring exactly what is necessary for the project. The team has the right people / tools and make the right recommendations.
Sutton Brothers's reply
Thank you for choosing Sutton Brothers for your HVAC needs! We truly appreciate your trusting us to meet your needs and for the opportunity to serve you. We sure do like Brad too!
Shawn S.
Mar 27, 2019
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From Google
We are new retirees to NC of less tha n 5 months. Our purchase of an 80 year old home has been a dream to restore to it's time period. HVAC was a problem with a house of this age. My husband called Sutton Brothers and even though the original encounter did not go well , I spoke with Brad, the General Manager, and he was phenomenal. He sent a crew to our home, that was led by Steven. He was personable, knowledgable, and interested in us as customers. As a retired Customer Service Manager, I am tuned to see how much service matters to a Company when it is exhibited through their employees. It speaks volumes. Brad and Steven, I thank you for going above and providing excellent service. We will definitely pass your name on. You are the best. #customers4life
Sutton Brothers's reply
Thank you for sharing your experience! We appreciate your taking time to review your experience and look forward to a long and productive relationship with you.
Nikki H.
May 20, 2019
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From Google
I would certainly use Sutton Brothers again for my plumbing needs plus. All staff I met (or spoke with) with were timely, professional, accommodating to my scheduling needs, knowledgeable and most of all friendly!
Sutton Brothers's reply
Thank you!! You have been a pleasure to work with.
Kathy
May 4, 2019
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From Google
We were very pleased with the service and professionalism demonstrated by our technician. Blaine was very knowledgeable and explained each step of process. It is great to know even on weekends service was excellent.
Sutton Brothers's reply
You are absolutely right! He is very knowledgable and we are proud to have him representing us in the field. Thank you for your business and for your kind words!
Credentials
Background Check
Bradley Fletcher
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
We offer periodic rebates and discounts for members of our Preventative Maintenance program. Call to learn about how you can save!
What is your typical process for working with a new customer?
We understand the importance of forging relationships and listening to our customer's needs.
What education and/or training do you have that relates to your work?
NC State licenses, NATE Certifications, RESNET Certification.
