FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Customers should understand that pricing reflects a value-based approach, ensuring quality and service, with transparency regarding all fees. Key points include potential volume-based discounts, clear, upfront pricing without hidden charges, and flexible payment options. Any price increases are communicated clearly with effective dates, focusing on continued value.
- What is your typical process for working with a new customer?
A typical new customer process involves a structured onboarding journey to establish trust and set clear expectations, generally including an initial meeting, needs assessment, and formal agreement. This process ensures a smooth, productive start by streamlining communication, setting project milestones, and delivering early value to the client.
- What education and/or training do you have that relates to your work?
Civil Engineering, Certified electrician residential, commercial, project superintendent, safety OSHA protocol over 15 year of experience in the electrical field.