If you hire this pro, you’re covered by a money-back guarantee. Learn more
If you hire this pro, you’re covered by a money-back guarantee. Learn more
About
At American Waterworks, we help our customers with problems
ranging from groundwater seepage to basement dehumidification, from bowed or cracked basement walls to foundation and concrete slab settlement, as well as radon testing and mitigation. If you have a problem with your basement, crawl space, or concrete slabs, American Waterworks can fix it.
With over 25,000 customers served, you can trust that your home is in good hands with experienced professionals.
Overview
Current Top Pro
Hired 1 time
Serves Fargo, ND
Background checked
150 employees
37 years in business
Business hours
This pro hasn't listed their business hours.
Payment methods
This pro accepts payments via Cash and Credit card.
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
2025
Services offered
Existing foundation
Crawl space
Full basement
Property type
Residential
Commercial
Projects and media
Projects and media
Reviews
Good 4.4
39 reviews
5
74%
4
10%
3
3%
2
3%
1
10%
Your trust means everything to us. Learn about our review guidelines.
Read reviews that mention:
Steve M.
Jul 1, 2024
•
From Google
Ian was great to work with. Fully explained what he was looking for and provided insight into foundation issues. Crew did a great job and cleaned everything up wonderfully afterwards. Highly recommend!
American Waterworks's reply
Thanks for sharing, Steve! We're so glad you enjoyed working with Ian and our Fargo Construction crew! We're so lucky to have them!
Jenn W.
Oct 26, 2023
•
From Google
We needed a foundationrepair as two of our basement walls were being pushed in by water at the same corner and leaking in another. We had two companies come to bid, Innovative Basement and American Waterworks. Innovative came out first. After meeting with representatives of both companies we realized that the assessment done by Innovative was completely wrong. I normally wouldnt talk against another company in a review, but if we had gone with Innovative based on that particular representatives assessment, we would have spent $45,000 with our problems unresolved, and our home, our retirement asset, in jeopardy. This is NOT okay.Ian from Waterworks did a much more thoughtful and thorough job, patiently making measurements on both levels of our home, listening to our thoughts, and walking us through how he arrived at his conclusions.Kingsley and our crew of young men working on the foundation fix were extremely considerate, honest, earnest, very willing to help with anything, responsive, and respectful, and professional. When snags were hit they informed me and corrected the issues or got the answers they needed before proceeding further. They worked hard and we appreciate their willingness always to make sure they did everything right, giving us confidence in the crew, the worksite manager, and regional manager.I do think extra training in concrete work may be helpful to the crews regarding the floor drains, but we are happy all in all with the job done.It would also be helpful for the owner to have a list of items that were going to be done in the order in which they could expect them to be done to help ensure they understand that everyones on the same page.We also had two egresses installed, Juan and his crew were amazing!The guys that worked on the front porch and walkway filling in cracks and sealing/lifting areas with foam were also great and it only took a couple hours.The work was all done late August into September 2023.We would use this company again and recommend them to others.
American Waterworks's reply
Wow, Jenn! This review truly made our day! We're so glad that you enjoyed working with every member of our Fargo branch. We sure are lucky to have them. Thank you for choosing us for your project!
Marlene F.
Jul 29, 2023
•
From Google
I cant speak to good value. This isnt something we could price shop.All of the workers were very Respectful. Though most of them did not speak English as their primary language, they would always answer questions in English. They were obviously hard workers. The job got done in the less time than planned. The supervisors were especially helpful in explaining what they were doing and how this whole process worked. The primary issue for us was the noise which could not be avoided. We were fortunate, in that we had a place to go in the house to get away from the noise. Ian Schultz, the American waterworks representative did a great job in assessing our issues and making a plan that was clear and understandable . We would highly recommend this company for anyone dealing with foundation issues.
American Waterworks's reply
Thank you, Marlene! We're so glad you enjoyed your experience working with our team!
Heidi M.
Apr 29, 2024
•
From Google
We were very overwhelmed at the initial on set of our basement project - American Waterworks were amazing! They explained what would be done and what they needed from us to prepare for the job - showed up when they were suppose to and finished in the time that we agreed on! The crew that came out were upbeat, thoughtful ( because we were still living upstairs!) and thorough - I would highly recommend this company for your basement repairs & water proofing!Heidi MelbergTioga, North Dakota
American Waterworks's reply
Thank you, Heidi! We are happy you chose to work with us!
David M.
Apr 3, 2024
•
From Google
I had American Waterworks come out to my house for a consultation about my crawlspace, I had some concern about my floors having a bounce and water in the space over prior years.James Nelson was the design specialist they sent to my home, he went through all of my concerns along with his own investigation and input about how we could move forward with fixing it. The range of products and services American Waterworks offers is outstanding and we were able to select what best would address the situation.A couple short weeks later the crew arrived and was able to begin work on the house. Kingsley, the foreman was a great crewman, along with Nagna, Emme and Aaron. Kingsley made sure to explain each step they were working on as they got through the project. They got everything completed with efficiency and the end results look fantastic. The crews were on time as scheduled each morning. All questions and concerns were answered along the way, and the crew made sure to leave my home without any mess or worry. I'd definitely suggest working with this company in the future.
American Waterworks's reply
David, thank you so much for sharing! We're so glad to hear that James, Kingsley, and our Fargo team ensured your project was completed to your satisfaction. We sure are lucky to have them! Thank you for choosing us for your project!
Credentials
Background Check
Anne Webbles
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
American Waterworks proudly offers FREE, no-obligation estimates. We understand that home repairs can be costly and unexpected, which is why we've partnered with GreenSky to provide several financing options to make your home repairs more affordable.
What is your typical process for working with a new customer?
When you work with American Waterworks, our process is simple. First, you'll speak with one of our Appointment Specialists, who will set you up for your FREE, no-obligation estimate. After our in-person estimate appointment, your Design Specialist will leave you with a quote that same day. If you decided to move forward, you will work with your Design Specialist to find the right day for your project to be installed. On the day of your installation, you will receive several forms of communication confirming the day, time, and work. Once your project has been completed, you can seek further assistance from our Service Department.
What education and/or training do you have that relates to your work?
American Waterworks has 35+ years of experience in the basement waterproofing and foundation repair business. We are proudly part of Basement Systems and Supportworks. Both of these organizations offer extensive training and product knowledge.
