FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is straightforward and transparent. We provide clear, upfront estimates before any work begins, so there are no surprises. We also offer seasonal promotions, maintenance plan discounts, and financing options on qualifying installations. Diagnostic fees are applied only when needed and are always communicated in advance.
- What is your typical process for working with a new customer?
We start with a quick conversation to understand your heating or cooling concern. From there, we schedule an on‑site visit, perform a full system evaluation, and walk you through your options. Once you approve the plan, our technicians complete the work efficiently and keep you informed at every step. After the job, we follow up to ensure everything is running smoothly.
- What education and/or training do you have that relates to your work?
Our technicians are trained in handling of refrigerants, factory-authorized equipment installation, and ongoing safety and technical training to stay current with the latest HVAC technologies. We invest heavily in continuous education so customers receive the safest, most reliable service possible.