FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
No fix no charge. Customer satisfactions is # 1 goal. We charge $60 hourly all remote support and in office work. However, if we have to to go to client site, we charge $65 per hour.
- What is your typical process for working with a new customer?
Mission # 1: Always treat your customer the way you want to be treated. We are your one stop solutions to all your IT needs. When customer call us for the computer issue? 1. We collect all the information 2. We diagnose your problem 3. We let you know about the problem and solution as well as cost. 4. Once customers agreed, we start working on the problem 5. We do not stop working on the problem until our client completely satisfied or resolve an issue. 6. Once customer happy, we charge and ask for a review.
- What education and/or training do you have that relates to your work?
- Bachelor degree in Information Technology - Bachelor degree in Business Administration - Associate degree in website design - Microsoft partner - Comptia A+ Certified - 20+ year experience in IT field and customer relation